Kim Hatten
Wiggins,MS
Summary
Detail-oriented logistics professional with over six years of experience in load planning and dispatching. Skilled in problem-solving and time management, contributing to improved operational efficiency and team success in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Load Planner
P & S Logistics
Wiggins, MS
12.2025 - Current
- Analyzed freight volumes to optimize load assignments and improve delivery schedules.
- Coordinated with drivers to ensure timely pickups and deliveries while maintaining compliance.
- Utilized routing software to enhance efficiency in load planning processes.
- Reviewed shipping documentation for accuracy and completeness before dispatching loads.
Load Planner
Purdy Brothers Trucking
Loudon, TN
08.2022 - 12.2025
- Collaborated with warehouse staff to streamline loading operations and reduce turnaround time.
- Assisted in developing strategies for maximizing cargo space utilization across various shipments.
- Monitored industry trends to identify opportunities for improving logistics practices.
- Supported team efforts in troubleshooting logistical challenges during peak operational periods.
Dispatcher
Colonial Freight Systems Inc.
Knoxville, TN
09.2017 - 03.2025
- Coordinated transportation schedules to optimize delivery routes and reduce wait times.
- Managed incoming calls, assessing urgency and dispatching appropriate resources efficiently.
- Collaborated with drivers to resolve issues, enhancing communication and service quality.
- Trained new dispatchers on operational procedures and software tools to maintain service consistency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
GED -
Pearl River High School
Pearl River, LA03-1998
Skills
- Logistics analysis
- Transportation planning
- Shipping procedures
- Logical reasoning
- Shipping documentation
- Software knowledge
- Load management
- Freight coordination
- Teamwork
- Customer engagement
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Load Planner
P & S Logistics
12.2025 - Current
Load Planner
Purdy Brothers Trucking
08.2022 - 12.2025
Dispatcher
Colonial Freight Systems Inc.
09.2017 - 03.2025
GED -
Pearl River High School