Tana Kinney
Berwick,PA
Summary
At Met Express, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Leveraging my expertise in logistics coordination and strong leadership qualities, I developed effective route plans and training programs, reducing fuel consumption and safety incidents. My approach to team collaboration and problem-solving resulted in measurable improvements in fleet management and driver performance.
Overview
16
16
years of professional experience
Work History
Load Planner
Met Express
02.2023 - Current
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Increased overall operational efficiency by continuously updating knowledge of market trends affecting load planning processes.
- Utilized advanced software tools to create efficient routes that maximized truck capacity utilization while minimizing fuel consumption.
- Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
- Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
- Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments for transport.
- Determined appropriate loads and practical delivery schedule for each vehicle by balancing needs and availability of both drivers and clients.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
Driver Manager
Met Express
09.2008 - 02.2023
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
High School Diploma -
Milton Area
Milton PA06-1999
Skills
- Team Collaboration
- Routing
- Logistics Analysis
- Transportation Planning
- Logical reasoning
- Shipping Documentation
- Software Knowledge
- Load Management
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Fleet Management Expertise
- Safety Procedures
- Reconciliation
- Fuel efficiency strategies
- Logistics Coordination Experience
- Active listening abilities
- Driver Scheduling
- Conflict resolution techniques
Timeline
Load Planner
Met Express
02.2023 - Current
Driver Manager
Met Express
09.2008 - 02.2023
High School Diploma -
Milton Area
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