Kim Hernandez
Weatherford,TX
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
34
34
years of professional experience
1986
1986
years of post-secondary education
1
1
Certification
Work History
Restaurant Manager/Bartender
Fire Oak Grill
Weatherford, TX
10.2014 - 08.2025
- Managed daily restaurant operations and ensured adherence to quality standards.
- Supervised staff scheduling and maintained optimal team coverage during peak hours.
- Trained new employees on customer service protocols and food safety practices.
- Coordinated with suppliers to maintain adequate stock levels and quality ingredients.
- Resolved customer complaints promptly to enhance dining experience satisfaction.
- Developed and implemented cost control measures for inventory management.
- Ensured compliance with health regulations and maintained a clean dining environment.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Server/Crew Trainer/Bartender
Red Lobster Restaurant
Fort Worth, Texas
08.1991 - 06.2014
- Provided excellent customer service in a fast-paced dining environment.
- Processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area and tables.
- Recommended menu items based on customer preferences and specials.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold additional items to enhance dining experience for guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Weatherford High School
Weatherford, TXBasics
Weatherford College
Weatherford, TXSkills
- Staff management
- Inventory control
- Cost control
- Health compliance
- Team training
- Time management
- Conflict resolution
- Stable work history
- Customer loyalty
- Full service restaurant background
- Reservation handling
- Point of sale (POS) system operation
- Operations management
- Wine history
Certification
- TABC Certified
- Food Handlers
Timeline
Restaurant Manager/Bartender
Fire Oak Grill
10.2014 - 08.2025
Server/Crew Trainer/Bartender
Red Lobster Restaurant
08.1991 - 06.2014
Weatherford High School
Basics
Weatherford College