Kim Hilliard

Play a crucial role in supporting healthcare operations, ensuring efficient workflows, and assisting leadership in delivering high-quality care to Veterans. Perform a wide range of duties, including scheduling changes, correspondence, and data entry. Serve as a primary point of contact for Veterans, staff, and external stakeholders. Supported quality improvement initiatives, including Lean Six Sigma, patient safety programs, and process improvement projects. Accomplished . via FIT Kit Pitney Bowes project. Provided reports and recommendations to leadership based on data-driven insights (National Labor Mapping Tool certification and Panel Fullness Reports). Supported scheduling and workforce planning for medical and administrative staff via provider GRID creation/modification/inactivation submissions. Scheduled appointments, managed patient records, and coordinated communications between Veterans and healthcare providers. – Identified scheduled appointment discrepancies due to grid changes and reported to appropriate staff. Ensure timely acquisition and distribution of medical and administrative supplies. Requested and ensured timely acquisition and delivery of medical and administrative supplies for department.

Monitor the contractor’s performance to ensure compliance with all terms and conditions of the contract, including delivery schedules, quality standards, and cost limitations. Serve as the primary point of contact for the contractor, facilitating communication between the contractor and the government agency to address any issues or concerns that arise during the contract period.

• Managed documentation and reporting processes for compliance with federal guidelines.
• Developed detailed reports on operational performance metrics and presented results to senior management team.
• Assisted in the implementation of strategic initiatives across various departments.
• Facilitated meetings between various departments to discuss project progress and brainstorm new ideas.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Set specific goals for projects to measure progress and evaluate end results.
• Provided guidance to junior staff on project management best practices and procedures.

• Evaluated claims for validity and compliance with federal regulations.
• Processed documentation and maintained accurate case files for claims management.
• Communicated with claimants to gather additional information and clarify details.
• Collaborated with team members to enhance claims processing efficiency.
• Managed workloads efficiently by prioritizing tasks based on urgency or importance.
• Performed data entry into the computer system to record information regarding claim status.
• Tracked progress of pending cases through manual follow-up or automated systems.
• Obtained necessary information to complete proper evaluation of injury claims.
• Gathered information from various third parties to determine claim acceptability.

• Managed daily operations of the site, including staff and contractors.
• Coordinated logistics for medical training events and simulations to ensure smooth execution.
• Oversaw compliance with safety standards and regulations during exercises.
• Evaluated training outcomes to enhance program effectiveness and inform future training initiatives.
• Developed policies, procedures, and guidelines to streamline operations at the site.
• Mentored junior staff on best practices in site management and operations.
• Facilitated communication between staff and external agencies for training needs.
• Monitored worksite personnel to maintain high levels of quality and performance.

• Developed strategic initiatives to enhance medical readiness and operational effectiveness.
• Analyzed data to support decision-making for resource allocation and program development.
• Analyzed workforce data to identify staffing needs and trends.
• Collaborated with department heads to align workforce planning with business goals.
• Evaluated job descriptions to ensure alignment with industry standards and practices.
• Analyzed data and identified trends in manpower utilization to identify staffing needs.
• Advised senior leadership on the best methods for managing a fluctuating workforce.

• Directed medical logistics operations and supply chain management initiatives.
• Managed procurement processes for medical equipment and supplies.
• Oversaw training programs for personnel on product usage and safety protocols.
• Coordinated interagency collaborations to streamline material distribution efforts.
• Led strategic planning sessions to enhance operational efficiency across departments.
• Facilitated communication between stakeholders and external vendors regarding supply needs.
• Facilitated collaboration between teams by encouraging open communication channels.

• Coordinated communication between medical supply teams and healthcare providers.
• Facilitated training sessions on medical materiel management procedures.
• Managed logistical support for distribution of medical supplies.
• Developed protocols for inventory tracking of medical assets.
• Collaborated with cross-functional teams to address supply chain issues.
• Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.
• Actively participated in problem-solving initiatives to identify solutions which addressed stakeholder needs while meeting organizational objectives.

• Coordinated medical supply logistics for military operations and training exercises.
• Managed inventory of medical equipment and supplies across multiple locations.
• Developed transportation plans for timely delivery of medical resources.
• Collaborated with healthcare teams to assess logistical needs during missions.
• Trained personnel on proper handling and storage of medical supplies.
• Monitored maintenance schedules for medical vehicles and equipment readiness.
• Implemented safety protocols for transporting hazardous materials in healthcare settings.

• Directed strategic planning and policy development for military operations.
• Coordinated cross-functional teams to enhance mission readiness and effectiveness.
• Oversaw resource allocation to ensure optimal utilization of personnel and equipment.
• Established training programs to enhance leadership skills among military staff.
• Facilitated communication between leadership and personnel to improve operational clarity.

• Coordinated care for injured soldiers in high-pressure environments.
• Led medical operations during training exercises and real-world missions.
• Supervised medics to ensure compliance with Army medical standards.
• Developed health plans tailored to soldier needs and deployment scenarios.
• Participated in strategic planning sessions with senior staff members regarding future missions.