Kim Holbrook
Oak Grove,KY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic,time management and effective communication skills. Experience stepping into roles and quickly making positive changes to drive company success.. Demonstrates exceptional emotional awareness and active listening, driving community service and organizational efficiency.
Overview
19
19
years of professional experience
Work History
Chief Administrative Officer
Manna Cafe Ministries
Clarksville, TN
07.2023 - 12.2024
- Managed the day-to-day operations of the organization including supervision of staff and volunteers.
- Coordinated communication between internal departments to ensure accurate information flow throughout the organization.
- Oversaw operation of administrative services, finances, contract negotiation, and fulfillment, customer service and marketing divisions.
- Hired, trained, and mentored staff members to maximize productivity.
- Assisted with fundraising efforts by developing strategies for donor engagement initiatives.
Executive Assistant
Manna Cafe Ministries
Clarksville, TN
06.2022 - 07.2023
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Managed inventory and supplies to ensure materials were available when needed.
- Facilitated communication between senior management and staff.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Volunteer Coordinator
Manna Cafe Ministries
Clarksville, TN
10.2021 - 06.2022
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Followed up with staff and managers to assess volunteer needs and opportunities.
- Developed and managed volunteer recognition, engagement and retention practices.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
- Assisted organizational efforts by filing, entering data and answering phones.
Barn Manager
Fox Run Farm
Cadiz, KY
06.2017 - 10.2019
- Cared for horses, including turn in and turn out, blanketing, cleaning stalls, feeding and watering.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
- Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
- Assisted students with preparing horses for lessons.
- Inspected water troughs weekly to identify and repair leaks.
- Maintained safe and secure job site for entire workforce to prevent injuries and errors.
Master Tax Advisor
HR Block
Oak Grove, KY
01.2006 - 05.2016
- Reviewed tax returns to make recommendations regarding accuracy, and tax savings opportunities.
- Maintained over an 80% take rate for add-on products.
- Conducted client interviews to gather necessary documentation and information for tax preparation.
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
Education
Bachelor of Arts - Psychology
Keene State College
Keene, NH01-1993
Skills
- Recordkeeping
- Office Management
- Team collaboration
- Social Media Management
- Emotional awareness
- Active listening
- Customer service
- Relationship building
Timeline
Chief Administrative Officer
Manna Cafe Ministries
07.2023 - 12.2024
Executive Assistant
Manna Cafe Ministries
06.2022 - 07.2023
Volunteer Coordinator
Manna Cafe Ministries
10.2021 - 06.2022
Barn Manager
Fox Run Farm
06.2017 - 10.2019
Master Tax Advisor
HR Block
01.2006 - 05.2016
Bachelor of Arts - Psychology
Keene State College
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