Kim Holt
Independent Employer
Conrad,MT
40
years of professional experience
Versatile and compassionate processional with background in foster care at Alberta Family and Social Services, adept in multicultural sensitively and problem solving. excelled in creating nurturing environments, improving child well-being and enhancing client satisfaction through effective communication and team work. Demonstrated reliability and organization skills across diverse roles, achieving positive outcomes in high stress environments.
Work History
Alberta Family and Social Services
32 Years 1 Month- Maintained open communication with caseworkers and support teams to address the needs of each child.
- Proven record of success communicating and interacting with physicians, nurses, social workers as well as residential/ community agencies.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Maintained accurate records of foster children's progress, including medical appointments, medication, and behavioral issues.
- Maintained records in accordance with the policies and regulations of Alberta Family and social Services.
- Played an integral role in planning, development and implementation of case and permanency plans for the children in care.
- Enhanced the well- being of foster children by providing a safe, nurturing environment and addressing social and emotional needs.
- Implemented creative problem-solving techniques to address challenging behaviors exhibited by some foster children while maintaining supportive atmosphere within the home setting.
- Provided transportation to appointments and family visits as needed. Also provided supervision of visits between parent/family and children. Fostered a sense of belonging among all the household members by celebrating special occasions and cultural traditions together.
- Improved child's health by preparing healthy snacks and meals.
- Coordinated medical appointments to deal with emergent health issues.
- Worked with babies and children at a variety of ages and disabilities (e.g FASD, Drug Affected, Heart issues, TBI ( traumatic brain injury) Myotonia Dystrophy, Autism, Sexually Abused, Mental Health issues, Severe Allergies, Shaken Baby syndrome, etc.)
- Strong advocate for children in care.
- Participated in recruiting new foster parents and fostering awareness.
- Adoption/Foster parent panel guest speaker.
The Leduc Linx Connect Centre.
6 Months- Monitored client progress and adjusted job coaching strategies to meet the needs and navigate challenges
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Advocated on behalf of clients with employers, increasing job placement success rate.
- Encourage client in use of interpersonally skills for resolving conflict, relating to and helping people.
- Assisted clients with improving their social skills.
- 1:1 supervision of clients at work to ensure they stayed on task.
- Assist in promoting effective production and work satisfaction.
- Maintain timely accurate, and objective documentation.
Edmonton Police Department - 911 Operator
1 Year 4 Months- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Enhanced communication between first responders and the public by providing clear, concise information during high- stress situations.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
- Increased caller satisfaction with empathetic listening and effect problem-solving skills.
Castledowns Medical Clinic
2 Years 2 Months- Coordinated patient scheduling, check-In, Check out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patient complete necessary medical forms and documentation.
- Maintained strict confidentially of patient information, adhering to regulations and medical office polices.
- Provided compassionate customer services, creating a welcoming atmosphere for patients and their families. Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquires in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practices services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality of patient care
- Transcribed phone messages and relayed to appropriate personnel
- Kept waiting room neat and organized by stacking magazines removing trash and cleaning glass.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Performed various administrative tasks by filing and copying faxing documents.
Clareview Dental Clinic
1 Year 1 Month- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Provided excellent customer service by promptly addressing patient inquires via phone, email or in person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintain a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessarily medical forms and documentation.
- Facilitated clear communication between dentist, dental assistants and patients to ensure optimal care coordination.
- Enhanced patients satisfaction by efficiently managing appointment scheduling and confirmations.
- Handled patients complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Supported dental staff during peak times by assisting with patient preparation and post care instructions.
Education
High School Diploma
Skills
Multicultural sensitivity
Child Safety Training
Client Advocacy
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Solution-oriented
Time management
Attention to detail
Focused problem solver who remains calm during stressful situations
Multitasking
Reliable
Verbal and written communication
Organizational skills
Multidisciplinary team collaborations
Detail-oriented and resourceful
Client documentation
Handling sensitive matters with tact and diplomacy
Committed to superior customer service
Punctual and reliable
Respectful
Strong work ethic
Child Development Knowledge
Infant Care Practices
Collaborative Care Strategies
Interests
Traveling
Singing
Out door activities
Inactions with Animals ( E.g horses and dogs)
Timeline
The Leduc Linx Connect Centre.
Job Coach for Adults With Development Disability.
02.2014 - 08.2014Read More
Alberta Family and Social Services
Independent Employer
01.1993 - 02.2025Read More
Edmonton Police Department - 911 Operator
Edmonton AB Police Dept.
02.1988 - 06.1989Read More
Castledowns Medical Clinic
Medical Receptionist. Uknown
01.1986 - 03.1988Read More
Clareview Dental Clinic
Edmonton AB
01.1985 - 02.1986Read More
Creston BC
High School Diploma
Read More
Other
Clean Drivers Abstract.
Clear Police Clearance
have a reliable Transportation.