ANDRE J SILVER
Bushkill,PA
Summary
Experienced hospitality management professional with a strong background and Applied Science degree. Seeking to leverage skills and knowledge to advance career. Excited about opportunity to enhance expertise and performance in the industry.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Social Services Director
Mentor Network State of New Jersey
- Connected families with necessary shelters, legal support, and educational services.
- Connected clients with relevant team members, community agencies, and organizations to fulfill treatment requirements.
- Conducted comprehensive training sessions, workshops, and seminars.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Educated families and community members about domestic violence and impact on children.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Collaborated with department managers to correct and improve services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Demonstrated compassion and resourcefulness while providing crisis intervention support in challenging situations.
- Implemented decision-making processes based on data, enhancing intervention effectiveness for clients.
Machine Manufacturer Operations
Fresh Pet
01.2021 - Current
- Facilitated production processes to enhance saleable product output in international markets and within the United States.
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Assistant Funeral Director
Woody’s Home Service
01.1996 - Current
- Facilitates memorial services and provides support for those grieving.
- Part-time as needed
- Improved client satisfaction by providing compassionate and timely assistance during funeral arrangements.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Director of Operation of Quality Assurance
Hilton
10.2010 - 03.2020
- Oversaw personnel to uphold superior standards in guest engagement.
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
- Continually assessed internal external factors impacting business adjusting strategies accordingly for sustained growth and success.
Director of Quality Service
Hilton Worldwide
01.2017 - 01.2020
- Conducted audits at brand hotels to evaluate cleanliness, customer service, guest relations, and food services.
- Championed the adoption of automated quality control systems, reducing human error while increasing efficiency in identifying potential defects.
- Championed lean manufacturing initiatives, driving waste reduction efforts and increasing operational efficiency across the organization.
- Enhanced customer complaint resolution processes, expediting response times and boosting overall satisfaction scores.
- Ensured adherence to ISO 9001 standards throughout all processes, reinforcing a company-wide commitment to quality excellence.
- Reviewed technical documentation for accuracy and completeness, reducing potential errors in product specifications or assembly instructions.
- Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services.
- Collaborated with suppliers to enhance their understanding of our quality requirements, fostering strong relationships built on trust and transparency.
- Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
Guest Services Supervisor
Marriott Hotels
10.2012 - 06.2014
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
Dietary Specialist
Dover General Hospital
01.1996 - 01.1999
- Managed efficient distribution of meals to patients each day.
- Contribute to preparation of meals for next day's service.
- Managed inventory and facilitated purchasing orders.
- Contribute to regular kitchen cleanliness and preservation.
- Facilitated efficient movement of patients within healthcare facilities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
AAS - Hospitality Management
County College of Morris
Randolph Township, NJ05.2015
High School Diploma -
Clifford J Scott High School
East Orange, NJ06.1996
Skills
- Communication able to perform military tasks in a fast-paced setting, capable of delegating tasks and following through with staff and team, passionate about giving feedback to coworkers in providing quality service
- Follow through for each event to ensure the quality of services, event management performance, and timely tasks before deadlines
- Teamwork works fast and efficiently with staff and management
- Customer service provides customer feedback and relates it to the team to provide better productivity
- Review all customer complaints and address fixable issues immediately Problem solving goes above and beyond to delegate tasks to staff to fix issues
- Written and verbal communication
- Client needs assessments
- Client advocacy
- Interviewing skills
- Multicultural sensitivity
- Client meetings
- Community outreach
- Proficient in software
- Onsite facility tours
- Grant writing
- Research and facts collecting
- Public assistance programs
- Effective customer communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Certified in CPR/AED
- Public relations
- Self motivation
- Professionalism
- Goal setting
- Conflict resolution
- Public speaking
- Staff training
- Staff supervision
- Data analysis
- Financial reporting
- Risk management
- Policy implementation
- Cultural sensitivity
- Professional demeanor
- Problem-solving aptitude
- Case management
- Staff oversight
- Social services
- Budget management
- Human resources
- Budget administration
- Resource development
- Program evaluation
- Non-profit management
Certification
- CPR Certified
- First Aid Certified
- Safe Serve Certified
- TIPP (Training for Intervention Procedures Program) Certified
- Manage First Program Certification by National Restaurant Association in Management
- Accounting and Hospitality and Restaurant Management
- CDS
- Chairman of Safety Committee
CONTACT
- 570-517-9159
- Jermain31@yahoo.com
Timeline
Machine Manufacturer Operations
Fresh Pet
01.2021 - Current
Director of Quality Service
Hilton Worldwide
01.2017 - 01.2020
Guest Services Supervisor
Marriott Hotels
10.2012 - 06.2014
Director of Operation of Quality Assurance
Hilton
10.2010 - 03.2020
Assistant Funeral Director
Woody’s Home Service
01.1996 - Current
Dietary Specialist
Dover General Hospital
01.1996 - 01.1999
Social Services Director
Mentor Network State of New Jersey
AAS - Hospitality Management
County College of Morris
High School Diploma -
Clifford J Scott High School