Kim Hunt
St. Johns,Florida
Summary
Solution-oriented individual with a keen eye for detail and years of experience in data entry, administration, and customer relations. Expertise lies in efficiently managing and organizing large volumes of data with accuracy and precision. Strong focus on delivering exceptional customer service, consistently exceeding expectations by resolving inquiries and concerns promptly and effectively. Comprehensive understanding of administrative processes and attention to detail enabling streamlining of operations and optimization of efficiency.
Overview
7
7
years of professional experience
Work History
Medical Reimbursement Specialist
Nemours Childrens Hospital
03.2023 - 07.2023
- Resolution of Open insurance balances
- Applying contractual billing and payment guidelines to insure timely resolution and meeting collection goals
- Know and use standard business practices, keep abreast of insurance and system changes, demonstrate excellent customer service that promotes patient, staff, and customer satisfaction and that reflects the Mission, Vision, and Values of Nemours
- Addressed inquiries on customer service encounters to include, but not limited to, process requests for adjustments, account type changes, guarantor merges and transfers when necessary, according to the enterprise guidelines.
- Resolved complex issues related to claim submissions, working closely with insurance representatives to achieve prompt resolutions.
- Provided exceptional customer service during phone inquiries from both patients and insurance companies, resolving issues swiftly.
VPK Teacher
First Christian Preschool
08.2016 - 06.2022
- Care and instruction to the children during activities designed to promote social and intellectual growth
- Coordinated communications between parents and administration through daily meetings to resolve any issues affecting the classroom or school.
Education
Graduate -
Terry Parker High School
Undergraduate Classes -
Florida State College of Jacksonville
One Light Photography and Digital Photography School
Rocky Mountain Photography School
Skills
- Review of coding, billing, contract agreements and authorizing terms using Adobe, Excel, and Epic
- Microsoft Teams Meetings
Personal Information
Title: Medical Reimbursement Specialist
Volunteer Experience
- Volunteer for local church and community seasonal fundraising.
- Red Cross 2 year CPR Certification
Timeline
Medical Reimbursement Specialist
Nemours Childrens Hospital
03.2023 - 07.2023
VPK Teacher
First Christian Preschool
08.2016 - 06.2022
Graduate -
Terry Parker High School
Undergraduate Classes -
Florida State College of Jacksonville
One Light Photography and Digital Photography School
Rocky Mountain Photography School
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