KIM JOHNSON
Plano,TX
Summary
Certified Human Resources Professional and Generalist with over 20 years of experience with hands-on leadership and human resources administration. Proven track record of assessing needs, developing solutions, and implementing plans with effective outcomes. Proficient in employee relations, negotiation, investigations, legal and regulatory compliance.
Overview
27
27
years of professional experience
Work History
Human Resources Advisor
AccentCare, Inc.
Dallas, TX
02.2022 - 08.2025
- Responsible for fostering a productive and compliant workplace by providing expert guidance on various HR matters for hospice and home health facilities.
- Completed a monthly average of 160 calls, 175 cases, 40 leave of absence cases and conversion of 120 incoming requests from the HR Acuity software to cases
- Performed as the first line of contact for employees and managers in multiple states
- Resolved, referred or escalated inquiries as needed, related to payroll, benefits, talent acquisition, leave of absence and new-hire onboarding
- Provided rapid and effective resolution of issues and implemented problem solving abilities to address escalations
- Collaborated in the development and implementation of HR programs and initiatives
Senior Human Resources Lead
Preferred Care Partners Management Group
Dallas, TX
04.2017 - 02.2021
- Provided human resources broad-based support to long-term care facilities in multiple states including employee relations, training, facility management, recruiting, employee and regional staff support.
- Spearheaded ongoing projects and programs
- Developed and assisting with policy training, programs and guidelines
- Provided training at facilities in multiple states
- Conducted fair and independent reviews and resolutions to grievances received
- Implemented investigative strategies, presented findings and made recommendations for course of action
- Gathered and analyzed data
Human Resources Manager
United Central Bank
Dallas, TX
04.1998 - 02.2015
- Key advisor to executive management to include recruiting, talent acquisition, benefits, compensation, performance management, employee relations and organizational planning.
- Presented with the bank’s “President’s Award”, which is the highest annual company recognition award
- Led the implementation of a human resources framework, methodology, best practices and procedures for the organization
- Mentored and coached 4 direct reports resulting in 2 employees obtaining PHR certification and obtaining managerial skills and experience.
- Designed measurable goals supported by desired competencies for performance reviews. Resulting in employee expectations and improvement in timeliness of manager’s reviews being submitted on time.
- Structured a new salary administration plan that allowed managers to properly allocate salary expenses while rewarding individual performance.
- Managed human resources for a large acquisition of another bank
- Maintained a positive workplace morale through employee engagement, training, motivation and strong professional relationships
- Independently developed and updated the Employee Handbook
- Implemented a payroll system and schedule conversion
- Implemented an Applicant Tracking System resulting in overall improvement in talent management.
- Avoided insurance premiums increase by contracting with a new insurance consulting firm and implementing a self-funded plan. Self-funding resulted in lower claims and stable costs for the Company
- Coordinated audits by bank regulators
- Performed as the Administrator and Trustee of the 401K Plan, Deferred Compensation Plan and TARP Regulations
Education
Bachelor of Science Degree - Education
Arkansas State University
SHRM-SCP Certification - undefined
Mediation and Dispute Resolution - undefined
Collin College
Skills
- Employee Relations
- Mediation
- Policy and Procedure Compliance
- Legal Compliance
- Salary Administration
- Benefit Administration and Management
- Coaching and Mentoring
- Change Management
- Project Management
- Onboarding/Offboarding
- Internal Investigations
- Leave of Absence Administration
Timeline
Human Resources Advisor
AccentCare, Inc.
02.2022 - 08.2025
Senior Human Resources Lead
Preferred Care Partners Management Group
04.2017 - 02.2021
Human Resources Manager
United Central Bank
04.1998 - 02.2015
SHRM-SCP Certification - undefined
Mediation and Dispute Resolution - undefined
Collin College
Bachelor of Science Degree - Education
Arkansas State University