Kim Jones
Aiken,SC
Summary
Dynamic professional with expertise in diagnosing system malfunctions and enhancing productivity at Protocol. Proven ability in issue resolution and user training, fostering collaboration and streamlining processes. Successfully led mold remediation projects at Remtech, ensuring safety and quality. Skilled in security protocols and data processing, driving efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Help Desk Technician
Protocol
Asheville, NC
08.2005 - 09.2009
- Diagnosed system malfunctions using troubleshooting tools and methodologies.
- Assisted users with network connectivity problems, enhancing overall productivity.
- Documented support interactions in ticketing system, maintaining accurate records for future reference.
- Collaborated with team members to streamline help desk processes, improving response times.
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Provided technical support for hardware and software issues, ensuring prompt resolution.
Crew Leader
Remtech Mold and Mildew Remediation
Asheville, NC
09.2002 - 08.2005
- Led team in mold remediation projects, ensuring adherence to safety protocols and operational standards.
- Trained new crew members on equipment usage and safety procedures to enhance team efficiency.
- Managed daily workflow, prioritizing tasks to meet project deadlines while maintaining quality control.
- Conducted regular inspections of work sites, identifying issues and implementing corrective measures promptly.
Administrative Assistant
Kunkle Valves, a Tyco International Co
Black Mountain, NC
03.1996 - 04.2001
- Coordinated office activities to ensure efficient operations and timely completion of tasks.
- Streamlined document management processes, improving retrieval time and reducing errors.
- Managed scheduling for executive meetings, optimizing calendar conflicts and enhancing productivity.
- Developed training materials and conducted orientation sessions for new administrative staff.
Education
No Degree - Business Administration
AB Technical College
Asheville, NCSkills
- Software updates
- Issue resolution
- Security protocols
- User training
- Data processing
Timeline
Help Desk Technician
Protocol
08.2005 - 09.2009
Crew Leader
Remtech Mold and Mildew Remediation
09.2002 - 08.2005
Administrative Assistant
Kunkle Valves, a Tyco International Co
03.1996 - 04.2001
No Degree - Business Administration
AB Technical College