Summary
Overview
Work History
Education
Skills
I enjoy working on different types of crafts including making candle holders, nail art on wood.
Timeline
Generic

Kim Kennedy

Vancouver,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of customer service area as well as cashier duties and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative, Cashier

Fred Meyer
06.2019 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Cashier Sales Associate

Walmart
Nov 2005 - Jan 2009
  • Greet customers in a timely fashion while quickly determining their needs.
  • Answered telephone calls promptly in an appropriate manner.
  • Welcomed customers and helped them locate items.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Armed Security Officer

KnightHawk Protection
Sep 2005 - Nov 2005
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
  • Patrolled commercial property and the associated parking garage.
  • Responded quickly and effectively to all security violations and duress alarms.

Security Officer

DePaul Industries
Apr 2002 - Sep 2005
  • This client and Burns Security merged in 2002 and I stayed with client contract.
  •  Secured all doors in the office and main building after hours.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Responded quickly and effectively to all security violations and duress alarms.

Security Officer

Burns Security
Feb 2000 - Apr 2002
  • This client and DePaul Industries merged in 2002 and I stayed with client contract.
  • Patrolled and locked all doors for clients commercial property.
  • Responded quickly and effectively to all security violations and duress alarms.
  • Delivered accurate verbal and written reports to company personnel.

Armed Security Officer

Advanced Security
May 1999 - Feb 2000
  • Responded to calls in both routine and emergency situations.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Processed and logged accurate and detailed incident reports.

House Parent

South Dakota Development Center
Jan 1998 - Mar 1999
  • Followed supervisors instructions regarding all individuals.
  • Provided supervision for handicapped, disabled, and out of control individuals, including assessing them doing the work or jobs they have along with learning new skills to help with their daily living.
  • Successfully handled violent behaviors with timeouts and restraints as required by their individual programs.

Education

Bachelors Degree In Management - Management

University Of Phoenix
Portland Oregon
06.2013

Skills

  • Interpersonal and written communication
  • Highly dependable
  • Materials preparation
  • Self-motivated
  • Complaint Resolution
  • Product Knowledge

I enjoy working on different types of crafts including making candle holders, nail art on wood.

When I have spare time. I spend it making candle holders using all types of jars. Nail art on wood is a favorite craft of mine. Making design's to include something for many holidays and other special days. 

I also spend a lot of my free time baking. This includes homemade white, sourdough, banana, zucchini, and on occasion bread or other item that is requested by someone. I have sold many loaves of bread to coworkers and friends. Cookies and desert bars are included in my love of baking. 

Timeline

Customer Service Representative, Cashier

Fred Meyer
06.2019 - 12.2023

Cashier Sales Associate

Walmart
Nov 2005 - Jan 2009

Armed Security Officer

KnightHawk Protection
Sep 2005 - Nov 2005

Security Officer

DePaul Industries
Apr 2002 - Sep 2005

Security Officer

Burns Security
Feb 2000 - Apr 2002

Armed Security Officer

Advanced Security
May 1999 - Feb 2000

House Parent

South Dakota Development Center
Jan 1998 - Mar 1999

Bachelors Degree In Management - Management

University Of Phoenix

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Kim Kennedy