Kimberly Kennedy
Concord,NC
Summary
Manger of 2 stores. Work will with others and on my own Authorized to work in the US for any employer Hardworking and reliable house cleaner with strong ability in listening and following directions. Offering a little bit of information. Highly organized, proactive and punctual with team-oriented mentality.
Overview
27
27
years of professional experience
Work History
House Manager
Cleaning services Inc
Concord, NC
01.2020 - Current
- Take calls and Line up houses to clean.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Housekeeper
Capulet Cleaning
Concord, NC
01.1999 - 11.1999
- Given a couple of houses to clean.
- Went to the homes and cleaned.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
GED - Home Economics
Central Cabarrus High School
Concord, NC 06.1993
High school diploma -
Skills
- Residential Cleaning (2 years)
- Cleaning Experience (10 years)
- Home Care (5 years)
- Laundry (10 years)
- Caregiving (4 years)
- Microsoft Word
- Budgeting
- Assessments
- Call Center Customer Service — Completed
- Applying customer service skills in a call center setting
- Budgeting
- Call Center
- Customer Service
- Customer service skills
- Data Analysis
- Employee scheduling
- Contract development and management
- Issue and conflict resolution
- Problem resolution
- Supervision
- Organization
- Communications
Personal Information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
, I am a very hard worker. I take what I do very seriously. I am very excited to learn as much as I can.
Willing to listen to what others have to explain.
Timeline
House Manager
Cleaning services Inc
01.2020 - Current
Housekeeper
Capulet Cleaning
01.1999 - 11.1999
GED - Home Economics
Central Cabarrus High School