KIM KING
Acentra Health
Dothan,AL
1
Certification
26
years of professional experience
Healthcare professional with more than 21 years of progressive experience supporting Alabama Medicaid through provider education, healthcare access, relationship management, and pharmacy initiatives. Recognized as a trusted educator, Training Leader, and subject matter expert with a proven record of maintaining exceptional provider satisfaction while mentoring new employees. Dedicated to improving healthcare by strengthening provider relationships, enhancing patient access, and leading patient-centered change. Seeking to expand this impact through the Master of Health Administration program and future leadership roles focused on patient experience, healthcare quality, and healthcare advocacy.
Work History
Pharmaceutical Detailer, Mid
21 Years 2 Months- Manage a long-established 12-county provider territory, cultivating professional relationships with approximately 500 healthcare providers throughout Southeast Alabama.
- Conduct approximately 450–460 educational visits each quarter with physicians, pharmacists, nurse practitioners, and healthcare offices.
- Deliver quarterly education regarding Alabama Medicaid Preferred Drug List updates and pharmacy initiatives approved through the Alabama Medicaid Drug Utilization Review Board.
- Improve provider understanding of Medicaid pharmacy policy to support evidence-based prescribing decisions and enhance patient access to medically necessary medications.
- Serve as the primary liaison between Alabama Medicaid and healthcare providers, strengthening communication and collaboration between the state Medicaid program and healthcare professionals.
- Consistently maintain provider evaluation scores between 4.8–5.0/5 for communication, professionalism, and subject matter expertise.
- Selected as Training Leader responsible for onboarding, mentoring, and developing newly hired Pharmaceutical Detailers following the retirement of senior team members.
- Successfully trained three newly hired Pharmaceutical Detailers while ensuring consistency in provider education and organizational standards.
- Presented regional continuing education programs for pharmacists across the Wiregrass region and two neighboring Alabama regions.
- Recognized as a Mid Career Pharmaceutical Detailer within the Acentra network based on experience, leadership, and organizational contribution.
Pharmaceutical Assistance Program Caseworker
2 Years- Assisted elderly patients in obtaining prescription medications through pharmaceutical manufacturer patient assistance programs.
- Coordinated communication between patients, healthcare providers, and pharmaceutical companies to improve medication access.
- Educated patients regarding medication assistance resources and healthcare support programs.
- Helped remove financial barriers to medication access through patient advocacy and care coordination.
Certified Pharmacy Technician
2 Years- Processed prescriptions, maintained medication inventory, and supported patients through exceptional customer service.
- Assisted pharmacists in providing safe and accurate prescription services.
- Developed a strong foundation in pharmacy operations, medication management, and patient care.
Education
Bachelor of Allied Health - Biomedical Science
- Leadership & Honors
- Historian, Alpha Epsilon Delta Pre-Health Honor Society
- Alpha Epsilon Delta Volunteer Service Award – Recognized for completing the highest number of volunteer service hours among chapter members
Skills
Healthcare Leadership
Provider Relations
Patient Advocacy
Patient Access
Healthcare Operations
Medicaid Programs
Healthcare Quality
Healthcare Communication
Strategic Relationship Management
Training & Mentoring
Public Speaking & Professional Education
Process Improvement
Cross-functional Collaboration
Problem Solving
Microsoft Office 365
Certification
Certified Pharmacy Technician (2001–2005)
Timeline
Pharmaceutical Detailer, Mid
Acentra Health
05.2005 - CurrentRead More
Pharmaceutical Assistance Program Caseworker
Southeast Alabama Regional Council on Aging
01.2003 - 01.2005Read More
Certified Pharmacy Technician
Walmart Pharmacy
01.2001 - 01.2003Read More
University of South Alabama
Bachelor of Allied Health from Biomedical Science
Read More
COMMUNITY LEADERSHIP & VOLUNTEER SERVICE
Member, Mystics of Charis (Nonprofit Philanthropic Organization), Volunteer, Wiregrass Pet & Adoption Center, Volunteer, The Harbor, Volunteer, Wiregrass Area Food Bank, Volunteer, Taylor Senior Citizens Center
TECHNICAL PROFICIENCIES
- Microsoft 365
- Microsoft Teams
- Microsoft Excel
- Microsoft PowerPoint
- Attrezzo
- Concur
- Deltek
- UKG Pro
AWARDS & RECOGNITION
Employee Spot Award, Acentra Health | July 2025, Company-wide recognition awarded to full-time employees who demonstrate exceptional performance, timely execution, initiative, and consistently go above and beyond organizational expectations. Recipient of a $500 performance award., 20 Years of Service Award, Acentra Health | May 8, 2025, Recognized for twenty years of dedicated service supporting Alabama Medicaid healthcare initiatives and provider education.