Kim LaDuke
Toledo,OH
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Toledo Public Schools
Toledo, OH
11.2014 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Monitored students in computer lab to enforce proper use of resources.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
Collections Agent
United Collection Bureau
Maumee, OH/Toledo Corporate
10.2007 - 11.2014
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to approximately [Number] account holders daily.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
- Investigated customer credit references and approved credit lines.
Education
Associate of Applied Science - Criminal Justice
Michael J. Owens
Perrysburg, OH12.1997
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
Timeline
Paraprofessional
Toledo Public Schools
11.2014 - Current
Collections Agent
United Collection Bureau
10.2007 - 11.2014
Associate of Applied Science - Criminal Justice
Michael J. Owens