KIM LANAHAN

• Demonstrated knowledge of emergency procedures, effectively responding to incidents when necessary to ensure guest safety and wellbeing.
• Collaborated with security staff to address potential issues or disturbances on the casino floor, maintaining a secure atmosphere for all guests.
• Increased efficiency in waste management by properly disposing of trash and recyclable materials according to established protocols.
• Aided in inventory control by restocking supplies as needed, ensuring availability for daily operations.

• Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
• Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
• Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
• Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
• Inspected rooms to identify and address maintenance issues, improving overall guest experience.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Self-motivated, with a strong sense of personal responsibility.

• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Analyzed customer data to identify trends and anticipate customer needs.

• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Elevated customer satisfaction by promptly addressing any concerns or special requests.
• Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment

,mop, dust, take out trash, put i. Clean linen put in basic necessity for the customer