Kim LaRegina
Somers,NY
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Principal Technical Support Engineer
Oracle USA
06.2006 - 09.2025
- Delivered post-sales support to the Oracle customer base related to the Strategic Finance and Profitability and Cost Management Products both on premise and SAAS cloud applications.
- Liaised with development as Strategic Finance Global Lead engineer to address escalations, outstanding issues, and upcoming releases.
- Owned and resolved problems and managed customer expectations throughout the Service Request lifecycle in accordance with global standards.
- Worked towards, adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, etc.)
- Confirmed and logged product defects through its replication and verification utilizing virtualization.
- Operated in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests.
- Developed documentation, provided training and supported to team members.
- Provided cloud support for Profitability and Cost Management Cloud Services and Strategic Modeling Cloud.
- Participated in proactive knowledge activities by developing and managing content.
- Operated within Oracle business processes and procedures.
- Responded and resolved customer issues within key performance Indicator targets while collaborating with necessary teams.
- Supported ERP's Higher Education Student Financial Planning Cloud product as of 2022-11-01 and Accounts Payable Module.
Hyperion Financial Management Administrator
Terex Corporation
06.2005 - 05.2006
- Managed Finance's role in the design, development and overall operation of the company's financial consolidation and reporting system.
- Lead major changes to systems including coordinating end-user security.
- Ensured controls related to HFM application function in accordance with requirements established as part of Sarbanes-Oxley efforts.
- Provided documentation of system changes and supported periodic testing of control effectiveness.
Senior Technical Support Analyst
Hyperion Solutions
05.1998 - 06.2005
- Identified and assessed new developments in the area of financial consolidation and reporting software.
- Worked with corporate and field finance staff to identify process improvements related to the HFM system and close process.
- Helped the user community to identify and enhance their use of the financial consolidation and reporting system.
- Maintained and updated scripts, formulas, business rules and Hyperion Reports to optimize efficiency and ensure data quality.
- Provided ongoing maintenance of the existing system and support during monthly and quarterly close processes.
- Tested various issues and send Product Modification Requests through the proper channels for patching serious and fatal software bugs.
- Created Sybase SQL scripts to resolve client issues through the use of database analytical tools.
- Worked within a team environment; and help train peers and instruct clients on functional product aspects.
- Promoted from Technical Support Analyst in 2001-05-01.
- Developed and applied IT solutions to support medium to large sized corporate clients on Hyperion Financial Management, Hyperion Reports and Hyperion Strategic Finance.
- Leveraged support of Essbase Hyperion Olap and Hyperion Reporting, and created and tested client applications and databases for reported issues in various software versions and patch levels on different operating systems.
Implementation Consultant
SQL Financials
01.1998 - 05.1998
Customer Service Coordinator
Kraft Foods International
11.1996 - 01.1998
Senior Accountant
Thomson Newspapers Corporation
09.1994 - 11.1996
Staff Accountant
International Masters Publishers, Inc
01.1994 - 09.1994
Staff Accountant
National Economic Research Associates, Inc
06.1990 - 01.1994
Education
MBA - Marketing Management
Pace University
White Plains06-1998
BBA - Public Accounting
Pace University
Pleasantville, NY06-1990
Skills
- Technical troubleshooting
- Effective communication
- Hyperion and Oracle Products
- General accounting
- Technical support
- Knowledge documentation
- Software installation
- Root-cause analysis
- Windows and Mac OS
- SQL, Linux, Postman API
- Teamwork and collaboration
- Product knowledge
- Customer service
- Application installations
- Training and mentoring
- Software debugging
- Remote support
- Problem-solving
- Bug tracking
- Software updates
Certification
- OCI Certified Associate 2023
- Oracle Student Financial Aid Certification 2024
- Quickbooks Proadvisor Advance and Payroll Certification
- NYS Licensed Real Estate Salesperson
- Certified Spinning Instructor
Websites, Portfolios, Profiles
https://www.linkedin.com/in/kimmyl/
Languages
Spanish
Limited Working
Timeline
Principal Technical Support Engineer
Oracle USA
06.2006 - 09.2025
Hyperion Financial Management Administrator
Terex Corporation
06.2005 - 05.2006
Senior Technical Support Analyst
Hyperion Solutions
05.1998 - 06.2005
Implementation Consultant
SQL Financials
01.1998 - 05.1998
Customer Service Coordinator
Kraft Foods International
11.1996 - 01.1998
Senior Accountant
Thomson Newspapers Corporation
09.1994 - 11.1996
Staff Accountant
International Masters Publishers, Inc
01.1994 - 09.1994
Staff Accountant
National Economic Research Associates, Inc
06.1990 - 01.1994
MBA - Marketing Management
Pace University
BBA - Public Accounting
Pace University