Chad Larkin
Customer Service Professional
West Allis
Summary
Customer Service Representative bringing top-notch communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Club Fitter/Retail Sales Associate
PGA Tour Superstore
04.2024 - Current
Server
Cleveland Pub & Grill
8 2022 - 03.2024
Server
Zin - Uncommon California Italian
12.2021 - 06.2023
Bartender
Le Reve
09.2019 - 11.2021
- Trained six new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled incoming catering phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Manager
Matty's Bar And Grille
04.2019 - 09.2019
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Service Manager
Friday’s Front Row Miller Park
01.2001 - 04.2019
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
Education
Diploma -
East Highschool
Wauwatosa, WI 09.1991 - 06.1995
Skills
Clear and effective communication
Sales expertise
Customer Relations
Exceptional customer service
Golf Skills and Product knowledge
Additional Information
- Long time WSGA member
- Former professional caddy
- Student of the game for 25 years
Timeline
Club Fitter/Retail Sales Associate
PGA Tour Superstore
04.2024 - Current
Server
Zin - Uncommon California Italian
12.2021 - 06.2023
Bartender
Le Reve
09.2019 - 11.2021
Manager
Matty's Bar And Grille
04.2019 - 09.2019
Service Manager
Friday’s Front Row Miller Park
01.2001 - 04.2019
Diploma -
East Highschool
09.1991 - 06.1995
Server
Cleveland Pub & Grill
8 2022 - 03.2024
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