KIM MAHONEY
Boston ,ME
Summary
Talented and accomplished sales/sales operation director with more than 20 years of experience healthcare. A forward thinking communicator with a strength to quickly establish rapport, build credibility and cultivate lasting relationships with coworkers and other industry stakeholders at all levels, from CEO's, Board of directors, and doctors. Strong background in developing and implementing effective policies and procedures involving sales plans, strategies, programs and tactics into the Healthcare Community throughout the country.
Overview
22
22
years of professional experience
Work History
Head of Business Development
Oova Inc.
10.2022 - Current
- Recruited to joined Oova and quickly shifted the vision from D2C to B2B focusing in Reproductive Health, Pharmacies, Fertility Benefit Managers, Donor and Surrogate Programs and Pharmaceutical Partnerships
- Report directly to the CEO and present to the Board quarterly
- Responsible for the performance and success of both sales and marketing departments
- Implemented customer success and onboarding protocol to ensure retainment in B2B sales
- Customized our CRM to Oova's needs and for tracking purposes
- Defined and integrated roles, responsibilities and processes across our startup organization
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Senior Director, Inside Sales & Customer Success
Sema4
09.2017 - 10.2022
- Launched Sema4's Sales and Sales Support Division 2017
- Coach, mentored and trained two independent departments. In 2017, started with 3 managers, which became 5 Sr. Managers and 44 sales managers over 4 years
- Created all SOP and work instructions for on-boarding, upselling and continued maintenance of practices
- Developed programs and internal contests that resulted in double digit growth for 10 consecutive quarters
- Developed and implement customer sales presentations, client education and marketing collateral for Women's Health division
- Proficient in Salesforce campaigns and documentation
Director of Business Development
BioMatrix Specialty Pharmacy
02.2016 - 09.2017
- Launched Glen Rock Pharmacy in New England fertility market as well as upstate New York in Q2, 2017
- Created market strategy to penetrate a saturated and loyal fertility market to a new Merck pharmacy Developed programs and pricing working directly with Merck and Design RX specific to each centers needs
- Developed and implement customer sales presentations, client education and marketing collateral for direct to consumer as well as fertility centers
- Negotiated, prepared, and signed contracts with clients
Key Account Manager
Boston IVF
04.2011 - 08.2015
- Create and implement strategic marketing plan targeted towards physician relationship development in order to increase referral activities via customer segmentation and targeted messaging 18%
- Growth in new patient referrals in territory within the first 8 months of employment. Responsible for 21% shift of referring physician ‘splitters to loyalists'
- Development of new physician relationships, including booking, grand rounds, dinners and speaking events
- Promoted from Physician Liaison to Key Account Manager in September 2014
Senior Sales Manager
FREEDOM FERTILITY PHARMACY
07.2002 - 03.2011
- Managed all support and sales within the New England region for women's health
- Accountable for exceeding sales targets, profitability goals, and creating annual regional sale plans
- Development of overall sales strategy and long-term projections
- Managed ongoing client relationships to ensure growth
- Promoted from internal Operations Manager to Senior Sales Manager in 2018
Education
2024
NEW ENGLAND FERTILITY SOCIETY
Board Elected Industry Member At Large2020
PRESIDENTS CLUB AWARD
Sema42019
CIRCLE OF EXCELLENCE AWARD
Sema4DDI TRAINING
Certification Program -
MASSACHUSETTS COLLEGE oF PHARMACY PHARMACY TECHNICIAN
Boston, MANSC COLLEGE
Danvers, MASkills
- Operations Management
- Lead Identification and Generation
- Creating and Implementing Operating Procedures and Policies
- Verbal and Written Communication
- Performance Evaluations and Mentoring
- Customer Trend Analysis
- Decision Making
Affiliations
AMERICAN SOCIETY FOR REPRODUCTIVE MEDICINE, NEW ENGLAND FERTILITY SOCIETY, Member and Planning Board
NEW ENGLAND OBSTETRICS AND GYNECOLOGY
About Kim
I feel very fortunate to have started in healthcare so early in my career, which imprinted on me the importance of compassion, empathy, and responsiveness to others needs. I have established a proven track record of success, while always keeping patients, providers and my coworkers top of mind.
I live outside Boston proper with my husband Tom (Firefighter), daughter Amelia (11), and son Luke (4). We enjoy travel, hiking and any activities involving water. Cooking is my passion and my favorite activity on a snowy Sunday afternoon.
Timeline
Head of Business Development
Oova Inc.
10.2022 - Current
Senior Director, Inside Sales & Customer Success
Sema4
09.2017 - 10.2022
Director of Business Development
BioMatrix Specialty Pharmacy
02.2016 - 09.2017
Key Account Manager
Boston IVF
04.2011 - 08.2015
Senior Sales Manager
FREEDOM FERTILITY PHARMACY
07.2002 - 03.2011
2024
NEW ENGLAND FERTILITY SOCIETY
2020
PRESIDENTS CLUB AWARD
2019
CIRCLE OF EXCELLENCE AWARD
DDI TRAINING
Certification Program -
MASSACHUSETTS COLLEGE oF PHARMACY PHARMACY TECHNICIAN
NSC COLLEGE
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