Kim Matthews
Santa Rosa,CA
Summary
Proven Administrator Coordinator at Hampton Health, Ltd, adept in document management and patient engagement, significantly enhanced office efficiency and patient satisfaction. Skilled in coordinating complex schedules and managing critical tasks, I excel in organizational skills and effective communication, ensuring seamless operations and superior service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrator Coordinator
Hampton Health,Ltd
San Rafael, CA
01.2016 - 08.2020
Coordinated a division of Hampton Health Services for Dr.John Fullerton, Director of Hampton Health and Geriatric Internist’s schedule who in addition to his medical practice, served as an expert witness for the prosecution in medical malpractice cases. To this end I interfaced with attorneys, paralegals and secretaries nationwide scheduling testimony times, travel and accommodation needs. Occasionally I reviewed and summarized transcripts for his use.
Receptionist /Office Manager
Hampton Health, Ltd
San Francisco/San Rafael,CA
01.2007 - 01.2016
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients.
- Answered phones promptly and directed incoming calls to correct personnel (PA, nurse, student intern).
- Kept reception area clean and neat to give patients a positive first impression.
- Handled payments records accurately. Checked insurance, primarily Medicare validity.
- Created EMR records for all patients in changeover from paper files.
- Ordered supplies.
Education
Bachelor Of Arts - English Literature
University of The Pacific
Stockton, CA06.1970
Skills
- Meeting planning
- Customer Engagement
- Verbal Communication
- File Organization
- Office Administration
- Telephone reception
- Database entry
- Supply Inventory
- Schedule and calendar management
- Document Scanning
- File Maintenance
- Processing expenses
- Word Processing
- Office Supply Management
- Travel Arrangements
- Attention to Detail
- Multitasking and Organization
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Decision-Making
- Phone and Email Etiquette
- Microsoft Office/Word
- Handling Complaints
- Self Motivation
- Professionalism
Certification
I am an independent certified College Counselor who for years helped underserved and first generation high school students with their financial aid and general applications to college.
Languages
Spanish
Limited Working
Timeline
Administrator Coordinator
Hampton Health,Ltd
01.2016 - 08.2020
Receptionist /Office Manager
Hampton Health, Ltd
01.2007 - 01.2016
Bachelor Of Arts - English Literature
University of The Pacific