Kim Mayurnik
Wayne,NJ
Summary
An effective leader with the ability to influence others into action through inspiration and involvement.
Excellent communicator fiscally responsible critical thinker and have leadership courage.
I have experience in building a collaborative team environment where all associates are held accountable and are proud to uphold the same standards, policies and procedures.
Balance the operational energy with the selling energy necessary to create exceptional experience for all customers.
Overview
16
16
years of professional experience
Work History
Store Manager
Talbots
Morristown , New Jersey
01.2016 - 05.2024
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Store Manager
BCBG Max Azria Group
Paramus, New Jersey
05.2013 - 09.2015
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Tumi
Hackensack , New Jersey
05.2011 - 06.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
Store Director
Jcrew
Hackensack , NJ
06.2008 - 06.2011
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
- Resolved customer complaints promptly in accordance with company policy.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
Education
High School Diploma -
Passaic Valley Regional High School
Little Falls, NJ06-1984
Skills
- Supply Ordering
- Promotional planning
- Retail Inventory Management
- Partnership Building
- Employee Training
- Store Merchandising
- Revenue Generation
- POS Systems
- Customer Service Management
- Talent Recruitment
- Team Development
- Team Leadership
- Friendly and Positive
- Relationship building and management
Timeline
Store Manager
Talbots
01.2016 - 05.2024
Store Manager
BCBG Max Azria Group
05.2013 - 09.2015
Store Manager
Tumi
05.2011 - 06.2012
Store Director
Jcrew
06.2008 - 06.2011
High School Diploma -
Passaic Valley Regional High School