Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kim McKay-Langley

Ewing,New Jersey

Summary

I am a compassionate worker and have 10-plus years of working experience. I have excellent communication skills and a creative approach to developing a healthy environment. My consistent positive interactions with customers and conflict resolution skills have resulted in my past promotion as supervisor.

Overview

25
25
years of professional experience

Work History

Caregiver/Tutor/Semi Retired

Ewing
01.2020 - Current
  • I am a Experienced Babysitter/caregiver who responsibly cares for children from the ages of 2 months -10 years of age
  • As a child caregiver I encourage fun, creative activities to aid their growth
  • I Focus on fostering curiosity and skill development while adhering to parent's preferred routines
  • I also keep a safe and clean environment for the children.

Ewing Board of Education - ParaProfessional

Ewing
12.2019 - Current
  • Providing one-on-one or small-group tutoring for students
  • Assisting with classroom management
  • Providing instructional assistance in a computer lab
  • Conducting parental involvement activities
  • Providing instructional support in the library or media center
  • Acting as a translator to students who do not understand original directions
  • Providing instructional support to a student under the direct supervision of a teacher.

Educational Testing Services - Process Coordinator Team Lead

Princeton
10.2013 - 10.2016
  • Essential part of the SAT Team Management
  • Supervised 12 staff members
  • Expert SAT Webinars
  • Establish my own department plan
  • Handle escalated issues for my staff
  • Conduct monthly meetings with staff
  • Ensure all staff work is complete by deadlines
  • Assist in monitoring test takers taking the SAT Test.

Educational Testing Services - Process Coordinator Associate

Princeton
09.2001 - 01.2013
  • Monitor test centers
  • Oversee observations at the test center to ensure that testing is administered correctly
  • Handle complaints, concerns and engage in problem solving
  • Subject matter expert for my co-workers
  • Proactively keep management updated with necessary information with regard to cases that may or have escalated
  • Process makeups for test centers and test takers for the SAT exams
  • Liaison between Test Center supervisor, students and Call Centers, making sure all issues are resolved in a timely manner
  • Answer multiple calls concerning SAT Disability
  • Assists Manager and Co-workers with developing and processing performance appraisals
  • Training and mentoring of incoming staff in the area of project related processes and responsibilities
  • Assist department daily with meeting service level goals.

Educational Testing Services - Senior Customer Service Representative

Princeton
04.2001 - 09.2001
  • Investigated and provided resolution for issues/concerns/questions after each test administration
  • Monitored test centers and related activities required to support and improve test center networks
  • Responded to test administration complaints and monitored test center histories to ensure appropriate resolution of cases and appropriate education of test center staff
  • Arranged for make-up testing due to testing disruptions related to mis-administrations and weather events
  • Managed escalated cases and complaints from test center supervisors and test takers demonstrating tact and sensitivity with a variety of situations.

Summit Bank - Teller Supervisor/ Customer Service Representative

Trenton
09.1998 - 11.2000
  • Effective interaction with customers and management
  • Oversee all currency control procedures within the office on a daily basis
  • Interview and train newly employed tellers
  • Serve as a sales leader for the teller staff
  • Identify and resolve currency discrepancies.

Education

Associates of Arts in Early Childhood Education -

Mercer County Community College
Lawrenceville, New Jersey
01.1985

High School Diploma -

Notre Dame High School
Lawrenceville, New Jersey
01.1983

Skills

  • Microsoft Word
  • PowerPoint
  • Outlook
  • Excel
  • Filing
  • Switchboard
  • Mailing
  • Phones
  • Organizing
  • Communication

Accomplishments

  • 2008 - Present: Junior advisor for the Children's Choir at my church
  • 2016 - Present: Connect Mentor Program- One-on-one mentor for middle school aged children in the Trenton Public Schools
  • 2007 - 2017: Mentor for Girl Scouts
  • 2016 - Certificate of Appreciation for 15 years of dedicated service at ETS

References

Available upon request

Timeline

Caregiver/Tutor/Semi Retired

Ewing
01.2020 - Current

Ewing Board of Education - ParaProfessional

Ewing
12.2019 - Current

Educational Testing Services - Process Coordinator Team Lead

Princeton
10.2013 - 10.2016

Educational Testing Services - Process Coordinator Associate

Princeton
09.2001 - 01.2013

Educational Testing Services - Senior Customer Service Representative

Princeton
04.2001 - 09.2001

Summit Bank - Teller Supervisor/ Customer Service Representative

Trenton
09.1998 - 11.2000

Associates of Arts in Early Childhood Education -

Mercer County Community College

High School Diploma -

Notre Dame High School

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Kim McKay-Langley