Kim Mitchell Mellon
Queensbury,New York
Summary
Motivated professional with 40+ years of experience in customer service. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking and reliable with strong ability in customer service highly organized, proactive and punctual and team oriented
Committed to creating a welcoming atmosphere. Proven ability to engage customers and enhance their experience.
Overview
41
41
years of professional experience
2
2
Certifications
Work History
Bartender
Lake George Steamboat Company
Lake George, New York
05.2022 - Current
- Prepared and served a variety of beverages to customers.
- Assisted customers with drink selections and recommendations.
- Engaged with customers to create a welcoming atmosphere.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained cleanliness and organization of the bar area.
- Trained new bartenders on company policies and procedures.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured compliance with health and safety regulations consistently.
- Developed good working relationships with fellow employees through effective communication.
- Assisted in setting up the bar for service shift.
Real Estate Agent
Coldwell Banker Prime Properties
Glens Falls, New York
03.2010 - Current
- Assisted clients in buying and selling residential properties.
- Guided clients through the negotiation process for offers and counteroffers.
- Managed real estate transactions from initiation to closing.
- Conducted market research to determine property values and trends.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Facilitated open houses to showcase properties to potential buyers.
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Prepared detailed property listings for online and offline marketing.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Maintained updated knowledge of local real estate markets.
- Maintained up-to-date knowledge of local real estate regulations and practices.
- Responded promptly to client inquiries via phone or email.
- Built strong relationships with clients through effective communication and support.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Organized promotional materials used in sales presentations.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Met with clients to research cases, collect data and prepare settlement packages.
Hairstylist
Self-employeed
Queensbury, New York
03.1985 - Current
- Provided personalized haircuts and styling services to diverse clientele.
- Consulted with clients to determine desired hairstyles and trends.
- Utilized various cutting, coloring, and styling techniques to achieve results.
- Educated clients on hair care products and techniques for maintenance.
- Built strong relationships with clients through excellent customer service.
- Greeted customers, answered phones, and efficiently booked appointments to enhance client experience.
- Managed appointment scheduling and client flow efficiently in the salon.
- Maintained cleanliness and organization of salon tools and workspaces to ensure a safe and welcoming environment.
- Stayed updated on industry trends through ongoing education and training seminars.
- Organized scheduling of appointments throughout the day.
- Assisted other stylists with busy periods in the salon.
- Managed cash register transactions during checkout process.
- Upsold additional services when appropriate to increase sales volume.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Updated and maintained customer information records and beauty services provided to support personalized client care.
Clerk/Typist
Washington County Sheriffs Department
Fort Edward, New York
05.2018 - 03.2020
- Typed correspondence and reports using office software applications to support efficient communication.
- Assisted in data entry for case management systems and internal databases, ensuring accurate and timely updates.
- Maintained filing systems to ensure easy access to information and documentation.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Communicated with law enforcement personnel regarding document requests and updates.
- Sorted and distributed incoming mail according to departmental guidelines to facilitate prompt response.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Answered telephone to facilitate general information in response to public or office inquiries.
- Provided customer service assistance by responding to questions via phone or email.
- Greeted visitors and scheduled appointments for staff members.
- Updated customer accounts in the database system promptly upon receipt of payment.
- Printed out hard copies of documents for distribution or archival purposes.
- Performed clerical work and recorded information on records.
- Produced duplicates of documents using copy machines and fax machines.
Education
High School Diploma -
Lake George Jr Sr High
Lake George, NY06-1985
Skills
- Craft cocktail preparation
- Creative mixology
- Drink mixing
- Wine and liquor expertise
- Beer and wine recommendations
- Bar setup
- Liquor restocking
- Sanitation practices
- Food safety
- Payment processing
- POS systems
- Inventory
- Maintaining a clean bar
- Customer service
- Responsible serving
Certification
TIPs Certified
Timeline
Bartender
Lake George Steamboat Company
05.2022 - Current
Clerk/Typist
Washington County Sheriffs Department
05.2018 - 03.2020
Real Estate Agent
Coldwell Banker Prime Properties
03.2010 - Current
Hairstylist
Self-employeed
03.1985 - Current
High School Diploma -
Lake George Jr Sr High