Kim Montieth

As a Resort specialist, I handled inbound and outbound call responsibilities for the guests traveling for personal and business matters. I collaborated with the Hotels, and other departments to plan ahead for execution of special requests, and to resolve post stay issues from service to billing matters.

I handled call escalations from other agents and worked to foster a reputation of first call resolution.

I led the division in Total Revenue for 3 consecutive years and stayed consistently in the top 10 in Revenue and conversion rates. While maintaining a customer satisfaction rate above 95%.

Resolved average of 100 - 150 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.

Recommended improvements to products and services to mitigate complaints.

Supported Engineering in operational improvements and resolution of reoccuring problems to deliver top-notch customer service.

 I managed the day to day, and long term project needs for commercial, government and healthcare accounts from 5 to 5000 seats globally. I met and exceeded my clients needs daily, while consistently performing at or above quota. Attention to detail, willingness to go the extra mile, and genuine passion for service has allowed me to build long standing relationships as a trusted adviser and friend to my clients.