Kim Moore
Norman,Oklahoma
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Adept at fostering customer relationships and enhancing operational efficiency. My tenure at the University of Oklahoma Architectural and Engineering Department honed my skills in problem-solving and effective communication. With a knack for time management and a proven track record in improving customer satisfaction, I excel in dynamic environments which require maintaining and developing personal relationships.
Overview
11
11
years of professional experience
Work History
Managerial Associate
University of Oklahoma Architect/Engineering Dept
09.2004 - 01.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships while facilitating effective communication across departments and teams.
- Managed vendor relations to ensure timely delivery of products and services, enhancing overall company performance.
- Facilitated effective communication between departments by serving as a liaison for interdepartmental projects.
- Explained services and products to customers in friendly and engaging way.
- Optimized daily operations by developing comprehensive schedules, task lists, and procedures.
- Maintained strict confidentiality when handling sensitive information related to personnel records or company matters.
- Provided support during meetings by preparing agendas, taking detailed minutes, and distributing relevant materials to attendees.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Telecommunication Trainer
Expanets
09.2004 - 10.2014
- Customer Service and expert relationship building to enhance personal and organization experiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Provided on site and off site training to help individuals or groups reach their full potential within each unique telephone system.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Administrative Assistant
Saxon Publishers
08.2003 - 08.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
High School Diploma -
Moore High School
Moore, Oklahoma08-1987
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Client engagement
- New hire training
- Product knowledge
- Issue resolution
- MS office
- Data entry
- Customer service orientation
- Order fulfillment
- Inventory management
- Cross-functional teamwork
- Performance improvement
- Management support
- Product merchandising
- Customer relationship management (CRM)
- Strategy development
- Production support
- Record and file management
- Supporting sales staff
Timeline
Managerial Associate
University of Oklahoma Architect/Engineering Dept
09.2004 - 01.2015
Telecommunication Trainer
Expanets
09.2004 - 10.2014
Administrative Assistant
Saxon Publishers
08.2003 - 08.2004
High School Diploma -
Moore High School
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