Kim moore

Serve as the first line of customer service for all end users of Document Integrity, technology. Acts as the initial contact for frontline troubleshooting, including dictations and transcription corrections and pending release, legacy Dragon Medical One, and fail reports distribution. Primary focus is customer service and satisfaction and is accountable for meeting established service levels. Responsible for timely, accurate report distribution, including management of the eScripture, One print and fax queues throughout the day, adding new contacts to the provider database, resolving failed Release of Information(ROI) faxes in Epic , routing Service Now tickets to appropriate team, managing an routing Epic Incoming Messages, monitoring/escalating Care Everywhere messages, reviewing documents in Care Everywhere messages for referrals routing, and working Vista reports to ensure transcribed documents uploaded to downstream applications. Manages pending transcribed reports to be released to electronic health records. (EHRs.