Kim Mooso
Niceville,Florida
Summary
Dynamic professional with extensive experience at Destin Water Users, excelling in customer service and billing coordination. Proven ability to enhance team productivity through active listening and meticulous attention to detail. Achieved significant reductions in customer complaints by implementing effective communication strategies and optimizing billing processes. Strong analytical thinker committed to continuous improvement.
Overview
33
33
years of professional experience
Work History
Meter Reader Supervisor
Destin Water Users
06.2000 - Current
- Supported efficient route planning with thorough documentation of meter locations and access
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Assisted in special projects involving advanced meter technology implementation, preparing the company for future industry advancements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Customer Service Supervisor
Destin Water Users
06.2000 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Billing Coordinator
Destin Water Users
06.2000 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed customized billing reports
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy
- Referred past due payments to collections department.
- Updated documentation, reports, and spreadsheets with financial information.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Created improved filing system to maintain secure client data.
Truck Driver
US Army
07.1992 - 07.1997
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
High School Diploma -
Gaylord High School
Gaylord, MI06.1992
Skills
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Active listening
- Task prioritization
- Analytical thinking
Timeline
Meter Reader Supervisor
Destin Water Users
06.2000 - Current
Customer Service Supervisor
Destin Water Users
06.2000 - Current
Billing Coordinator
Destin Water Users
06.2000 - Current
Truck Driver
US Army
07.1992 - 07.1997
High School Diploma -
Gaylord High School
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