Kim Nance
Reno,NV
Summary
Dynamic General Manager with proven expertise at SSP America, excelling in operational oversight and financial analysis. Elevated team performance through innovative training initiatives and effective conflict resolution, realizing substantial cost savings. Proficient in inventory management and cultivating customer relationships, ensuring high satisfaction and adherence to corporate standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manage3r
SSP America
Reno, NV
04.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Achieved cost-savings by developing functional solutions to problems.
- Oversaw daily operations across multiple locations ensuring compliance with company standards.
- Managed inventory levels to optimize stock availability and reduce waste.
- Analyzed financial reports to identify trends and inform operational strategies.
- Fostered a positive work environment through effective team communication and support.
- Implemented health and safety protocols to maintain a secure workplace for employees.
- Collaborated with regional managers to align goals and improve overall performance.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Recruited new employees as needed based on business demands or changes in personnel structure.
- Provided guidance and direction to subordinate managers in order to maximize productivity.
- Monitored inventory levels to ensure adequate supply of goods and materials at all times.
- Maintained relationships with vendors to facilitate delivery of supplies on time and within budget.
- Conducted regular staff meetings to ensure effective communication across departments.
- Analyzed operations data to identify areas for improvement in efficiency and effectiveness.
- Oversaw daily operations of units including scheduling, hiring and termination decisions.
- Coordinated special events such as promotional activities or grand openings for new locations.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Executive Sales Representative
Leafilter Gutter Protection
Reno, Nevada
04.2020 - 04.2022
- Developed customer relationships to promote gutter protection solutions.
- Conducted product demonstrations to showcase system features and benefits.
- Utilized CRM software to track leads and maintain client information.
- Collaborated with teams to strategize effective sales approaches.
- Assisted clients in selecting appropriate gutter protection options for their homes.
- Developed and implemented business strategies to maximize customer satisfaction and revenue growth.
Manager
Mimi's Cafe
Reno, NV
03.2012 - 03.2020
- Developed training materials for new staff onboarding and process understanding.
- Analyzed performance metrics to identify areas for process enhancement.
- Implemented feedback systems to gather team insights and improve operations.
- Mentored junior staff, providing guidance on best practices and operational procedures.
Education
MBA - Emphasis in Organizational Leadership
Ashford University
San Diego, CA08-2013
Bachelor of Arts - Business Administration
University of Nevada
Reno, NV06-2010
Skills
- Inventory management
- Financial analysis
- Operational oversight
- Process optimization
- Compliance management
- Customer relationship management
- Performance evaluation
- Conflict resolution
- Sales
- Verbal and written communication
- Labor cost controls
- P&L management
Affiliations
On my free time, I enjoy the gardening outdoors, mtn biking, hiking and cooking.
Accomplishments
Recipient of the 2023 & 2024 Passion Award for exemplifying the principals and values to achieve two important company goals; Commercial Success & Company Culture
Certification
- Certified Serve Safe
Timeline
General Manage3r
SSP America
04.2022 - Current
Executive Sales Representative
Leafilter Gutter Protection
04.2020 - 04.2022
Manager
Mimi's Cafe
03.2012 - 03.2020
MBA - Emphasis in Organizational Leadership
Ashford University
Bachelor of Arts - Business Administration
University of Nevada