Kim Nguyen
Humble,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sale and Customer Representative
STATE FARM- HIEN APPLE AGENCY
06.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Assisted call-in customers with questions and orders.
Student Representative
Lone Star College
04.2020 - 06.2020
- Guide New Students to right place for the first time arrived in school
- Answer Student and Parents Questions
- Advocated for student needs, resulting in improved resources and support services on campus.
- Promoted student involvement through organizing campus events and activities.
Education
Bachelor of Science - Actuarial Sciences
Texas A&M University
College Station, TX12.2024
Skills
- Language Fluency in English and Vietnamese
- Microsoft Excel
- Computer Proficiency
- Task Management
- Product and service solutions
- Team Work and Leadership
Certification
- General Lines Certificate Life, Health & HMO - July 2024
- Exam P - Sitting May 2025
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Sale and Customer Representative
STATE FARM- HIEN APPLE AGENCY
06.2020 - Current
Student Representative
Lone Star College
04.2020 - 06.2020
Bachelor of Science - Actuarial Sciences
Texas A&M University
- General Lines Certificate Life, Health & HMO - July 2024
- Exam P - Sitting May 2025