Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Anh Thach

Richmond,VA

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.

I am to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walgreens
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School -

Attleboro High School
Boston, MA
01.2022

Skills

  • Language: Bilingual in English and Vietnamese; basic Spanish
  • Personal: Highly organized and efficient; strong multi-tasking abilities and resourceful; motivated and passionate to learn

Awards

Honor Roll

Timeline

Customer Service Representative

Walgreens
04.2024 - Current

High School -

Attleboro High School

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Anh Thach