Kim Nguyen
Clearwater,FL
Summary
Experienced customer service representative with a proven track record of excelling in problem-solving, time management, and organizational skills. Knowledgeable in providing friendly and thorough customer service to clients, families, and fellow professionals. Skilled at problem-solving and conflict resolution, able to encourage teamwork within the team. Adept at handling confidential and/or sensitive information with professionalism and discretion.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Lowe's Home Improvement
08.2011 - Current
- Process quotes, orders and returns by various forms of external means such as incoming calls, email and fax.
- Inform customers of sales promotions while also suggestive selling product lines.
- Resolve product or service questions while determining the best solution to solve the problem within standard company timelines.
- Assist with will call counter for walk-in customers, as needed.
- Partner with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly.
- Maintain a positive, empathetic and professional attitude toward customers (internal and external) at all times.
- Strive to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
- Follow company procedures, guidelines and policies.
- Assist with special projects as requested by management.
Skills
- Teamwork
- Leadership
- Adaptability
- Complaint resolution
- Account updating
- Hospitality and accommodation
- Customer service
- Courteous demeanor
- Creative problem solving
- Multitasking and organization
- Positive and professional
- High-energy attitude
- Time management
Timeline
Customer Service Representative
Lowe's Home Improvement
08.2011 - Current
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Mekyll RobinsonMekyll Robinson
Order Fulfillment Associate at Lowe's Home ImprovementOrder Fulfillment Associate at Lowe's Home Improvement
Dagney Ayn Rand MuliDagney Ayn Rand Muli
Merchandising Associate at Lowe's Home ImprovementMerchandising Associate at Lowe's Home Improvement
Christopher PortaChristopher Porta
Department Supervisor/Sales Associate at Lowe's Home Improvement Centers, LLCDepartment Supervisor/Sales Associate at Lowe's Home Improvement Centers, LLC
Levi HennesseyLevi Hennessey
Registrar at Mease Countryside Emergency DepartmentRegistrar at Mease Countryside Emergency Department