Kim Nguyen
Houston
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sushi Server/Senior Food and Beverage Server
Miyagi Sushi & Hibachi
Houston, TX
12.2025 - Current
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery, enhancing overall dining experience for patrons.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Maintained cleanliness and organization of dining area to comply with health regulations and enhance ambiance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist/Appointment Scheduler/Front Desk Coordinator/Bartender Shift Manager
Onyx Nail Bar Brazos
Houston, TX
08.2024 - Current
- Manage appointment schedule (including walk-ins and call-ins).
- Handle clients check-ins and check-outs (including payments).
- Assist with customer inquiries, complaints, or service changes.
- Coordinate with nail technician to ensure a smooth workflow and minimize wait time.
- Ensure technicians are assigned clients efficiently.
- Answer phone calls and provide information about services, and manage the POS system to book appointments.
- Promote salon services and products.
- Greeted and assisted clients, ensuring a positive first impression and welcoming environment.
- Managed appointment scheduling through salon software, optimizing daily operations and customer flow.
- Delivered high-quality alcohol and non-alcoholic beverage service in a high-volume setting while maintaining efficiency and accuracy.
Cashier/Barista
Le'Drip
Houston, TX
11.2023 - 08.2024
- Responsibilities include: greeting guests, taking orders, and educating customers on the menu.
- Operated POS systems, handled cash and card transactions, closing and batching out the register.
- Maintain a clean workstation, equipment, and sitting areas.
- Prepared and served Vietnamese Drip coffee and other beverages.
- Restocked supplies, monitored inventory levels, and communicated needs to management.
- Worked in a fast-paced environment and supported team members during peak hours.
Cashier/Sugarcane Barista
Mama Mia
Houston, TX
06.2022 - 09.2022
- Responsibilities include: taking orders, handling and registering cash, providing customers with menu information, and stocking inventory.
- Prepare and arrange sugarcane specialty drinks.
- Opening and closing the store.
- Delivered exceptional customer service by efficiently processing transactions and addressing inquiries.
Cashier/Barista/Server
NBNB Cafe and Bakery
Houston, TX
04.2022 - 08.2022
- Responsibilities include: taking orders, handling and registering cash, following safety and health guidelines.
- Prepared quality drinks and orders for customers.
- Served food and beverages to customers.
- Multitask and be aware of several tables and customers.
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections, enhancing overall experience.
Education
Associate of Science -
Houston Community College
03-2027
High School Diploma -
Hasting High School
Houston05.2023
Journalism/Yearbook
Hasting High School
05.2022
Student Athletic Trainer
Hasting High School
04.2022
Skills
- CPR certification holder
- Food safety certification
- Beverage service certification
- Proficient in POS technology
- Exceptional customer service
- Sales transaction management
- Creative graphic solutions
- Effective team contributor
Certification
- Certified Food Handler - [2026]
- Certified Texas Alcoholic Beverage Commission - [2026]
LANGUAGES
English
Vietnamese
Timeline
Sushi Server/Senior Food and Beverage Server
Miyagi Sushi & Hibachi
12.2025 - Current
Receptionist/Appointment Scheduler/Front Desk Coordinator/Bartender Shift Manager
Onyx Nail Bar Brazos
08.2024 - Current
Cashier/Barista
Le'Drip
11.2023 - 08.2024
Cashier/Sugarcane Barista
Mama Mia
06.2022 - 09.2022
Cashier/Barista/Server
NBNB Cafe and Bakery
04.2022 - 08.2022
Associate of Science -
Houston Community College
High School Diploma -
Hasting High School
Journalism/Yearbook
Hasting High School
Student Athletic Trainer
Hasting High School