Kim Outten
Darlington,South Carolina
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Experienced in handling 30-50 calls daily, oral/written communication, active listening, problem-solving skills and documenting cases in Salesforce. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty. Ready to be part of a team and help achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Associate I
Conduent
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Phlebotomist
Caresouth Carolina, Inc.
01.2013 - 10.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Assisted in training and onboarding new phlebotomists
- Placed orders for laboratory supplies
Education
High School Diploma -
Lamar High School
Lamar, SC06.1998
Associate of Arts - Health Administration
Ashworth College
Norcross, GA08.2024
Skills
- Research
- Microsoft Access
- Call Center Operations
- Microsoft Windows
- CRM Software
- Critical Thinking
- Customer Service
- Understanding Customer Needs
- Managing Multiple Tasks
- Active Listening
Certification
- Certified Phlebotomist, Professional Medical Training Center- November 2021
Timeline
Customer Experience Associate I
Conduent
10.2021 - Current
Phlebotomist
Caresouth Carolina, Inc.
01.2013 - 10.2021
High School Diploma -
Lamar High School
Associate of Arts - Health Administration
Ashworth College
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