Kim Parrott
Maiden,United States
Summary
Experienced logistics coordinator with strong track record in optimizing dispatch operations and ensuring timely deliveries. Known for effective communication and problem-solving skills, fostering team collaboration, and adapting to changing priorities seamlessly. Expertise in resource allocation, consistently driving operational efficiency and achieving results. Dependable and focused on maintaining high standards of performance and customer satisfaction. Well-qualified Senior Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Senior Dispatcher
Fleetnet America by Cox Automotive Inc
Cherryville, NC
01.2021 - Current
- Coordinate daily dispatch operations to ensure timely delivery of services and resources.
- Manage communication between drivers, customers, and service provider/vendor teams to optimize route efficiency.
- Develop training materials for new dispatch staff, enhancing onboarding processes and reducing ramp-up time.
- Analyze operational data to identify trends, implementing solutions that improve response times.
- Mentor junior dispatchers, fostering skill development and promoting teamwork within the department.
- Enhance employee satisfaction by addressing concerns, providing support, and fostering a positive work environment within the dispatch team.
- Collaborate with other departments to address logistical challenges and improve overall operational efficiency.
- Manage a team of dispatchers as Team Lead, ensuring timely and accurate communication between drivers and customers.
Customer Service Representative-Tier 2
C3i Solutions, An HCL Technologies
Kings Mountain, NC
03.2019 - 01.2021
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Managed complaint resolution processes, ensuring timely follow-up and customer retention.
- Collaborated with cross-functional teams to streamline service delivery and improve response times.
- Provided training and mentorship to new team members on best practices and company policies.
- Led initiatives to enhance customer engagement strategies, resulting in improved service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Veterinary Technician
Gaston College
Dallas, North Carolina, NC08.2015
Medical Coding - Medical Coding
University of Phoenix
Phoenix, AZ10-2018
GED -
South Point High School
Belmont NC11-1989
Skills
- Skilled in using dispatch software tools
- Incident reporting
- Service excellence
- Strong focus on accuracy
- Multitasking and organization
- Effective team engagement
- Dispatching procedures
- Detail-oriented data management
- Skilled communicator
Timeline
Senior Dispatcher
Fleetnet America by Cox Automotive Inc
01.2021 - Current
Customer Service Representative-Tier 2
C3i Solutions, An HCL Technologies
03.2019 - 01.2021
No Degree - Veterinary Technician
Gaston College
Medical Coding - Medical Coding
University of Phoenix
GED -
South Point High School