Kimberly Quiroz
Weston,FL
Summary
Results-driven professional with over 7 years of customer service experience and a solid background in talent recruitment and employment training. Skilled in multitasking, time management, and building positive relationships. Demonstrated leadership in team management, performance analysis, and solution implementation. Bilingual in English and Spanish, with a proven track record in program management, staff development, and provider-patient interactions. Highly proficient in critical thinking, compliance management, and pre-boarding processes.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Weston, FL
09.2023 - Current
- Managed patient appointments, including scheduling and rescheduling, to ensure seamless medical care
- Assisted with prescription requests and facilitated transitions in patient care to ensure continuity and satisfaction
- Addressed patient complaints and concerns promptly, striving to enhance their overall experience and resolve issues effectively
- Coordinated with healthcare providers to address patient issues and streamline communication between patients and medical staff
- Trained new staff on patient service protocols and medical administrative tasks, ensuring they were well-equipped to handle patient interactions and care.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Program Director
VF Business Group
Plantation, FL
06.2020 - 09.2023
- Spearheaded staff recruitment, training, and development to align with program objectives, ensuring effective team collaboration
- Monitored program operations, ensuring compliance with policies, procedures, and contractual obligations
- Coordinated with stakeholders to assess program progress and make necessary adjustments, enhancing overall effectiveness
- Oversaw administrative support for day-to-day activities, optimizing program efficiency
- Managed a team across 15 Enrichment Masters sites, catering to the needs of over 1000 children, demonstrating strong leadership and organizational skills.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Aftercare Instructor
Eagle Point Aftercare
Weston, FL
02.2018 - 05.2020
- Ensured adherence to safety and sanitation standards, contributing to a secure learning environment
- Participated in professional development workshops to enhance educational skills and program effectiveness
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Managed administrative tasks including attendance, supply tracking, and program documentation, demonstrating attention to detail.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Front Desk Sales Associate
Massage Envy
Weston, FL
04.2017 - 12.2017
- Provided exceptional customer service by managing guest reservations, check-ins, and addressing inquiries
- Facilitated communication between guests and therapists, enhancing overall customer satisfaction
- Managed office inventory and equipment, ensuring a well-maintained and efficient reception area
- Handled payment processing and assisted guests with product selection, loyalty programs, and service enrollments.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
Education
High School Diploma -
Cypress Bay High School
Weston, FLSkills
- Talent Acquisition & Recruitment
- Employee Onboarding & Training
- Patient Services & Medical Administration
- Compliance & Regulatory Readiness
- Performance Standards & Analysis
- Team Leadership & Supervision
- Articulate Communication
- Relationship Building
- Bilingual: English & Spanish
- Program Development & Management
- Conflict Resolution
- Time Management & Multitasking
Languages
Spanish
Professional Working
Timeline
Patient Service Specialist
Cleveland Clinic
09.2023 - Current
Program Director
VF Business Group
06.2020 - 09.2023
Aftercare Instructor
Eagle Point Aftercare
02.2018 - 05.2020
Front Desk Sales Associate
Massage Envy
04.2017 - 12.2017
High School Diploma -
Cypress Bay High School