Kim Ramsey
Hixson,TN
Summary
At Toyota of Orlando, I excelled as a Used Car Administrator, where my keen attention to detail and outstanding customer service skills ensured the highest confidentiality and efficiency in recordkeeping. I streamlined document management, significantly enhancing project turnaround and vendor communication, showcasing my ability to manage critical tasks and foster positive relationships.
Overview
10
10
years of professional experience
Work History
Used Car Administrator
Toyota of Orlando
Orlando, FL
08.2019 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both management and wholesale vendors through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Collected, arranged, and input information into database system.
Team Member
Target
11.2014 - 08.2019
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Monitored and verified merchandise for proper prices and labels.
Education
Cameron County High School
Emporium, PASkills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Wholesale Title Clerk
- Paying Transportation Invoices
- Purchase Cars
- Post JV into accounting
- Wholesale vehicles to Auctions
Timeline
Used Car Administrator
Toyota of Orlando
08.2019 - Current
Team Member
Target
11.2014 - 08.2019
Cameron County High School