Kim Reeder
Atlanta,GA
Summary
Dynamic customer service professional with a proven track record at Swoozie's, excelling in complaint resolution and fostering loyalty. Skilled in data entry and staff training, I consistently exceeded expectations by enhancing user experiences and driving sales growth through strong product knowledge and relationship-building. Committed to delivering excellence in every interaction.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
44
44
years of professional experience
Work History
Customer Service Representative Onlin Store
Swoozie's
01.2011 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contruction Coordinator New Stores /HR Payroll Specialist
Swoozie's
03.2000 - 03.2010
- Assisted with recruitment and onboarding of new employees.
- Updated employee files with new details such as changes in address or salary levels.
- Processed timecards and payroll data for team of employees.
- Worked with Design Team of new construction of Swoozie's Stores
- Worked with Construction Contractors as Build Out Coordinator of new stores.
- Oversaw and worked with Construction contractors of each new build of Swoozie's stores. Coordinating design changes and time lines with contractor and corpoate office.
Outside Sales Representative
PYA Monarch
04.1994 - 08.1999
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Restaurant Manager
Bennigan's Restaurant
02.1981 - 04.1994
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Relocated to open new store locations and training with new concepts of Bennigan's
Education
St. Petersburg College
Clearwater, FLHigh School Diploma -
Clearwater High School
Clearwater, FL05-1973
Skills
- Customer service
- Data entry
- Customer relations
- Payment processing
- Complaint handling
- Product knowledge
- Paperwork processing
- Order processing
- Staff training
- Product sales
- Sales expertise
- Order fulfillment
- Store maintenance
Timeline
Customer Service Representative Onlin Store
Swoozie's
01.2011 - 01.2025
Contruction Coordinator New Stores /HR Payroll Specialist
Swoozie's
03.2000 - 03.2010
Outside Sales Representative
PYA Monarch
04.1994 - 08.1999
Restaurant Manager
Bennigan's Restaurant
02.1981 - 04.1994
St. Petersburg College
High School Diploma -
Clearwater High School
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