Kim Reeder
Atlanta,GA
Summary
Dynamic customer service professional with a proven track record at Swoozie's, excelling in complaint resolution and fostering loyalty. Skilled in data entry and staff training, I consistently exceeded expectations by enhancing user experiences and driving sales growth through strong product knowledge and relationship-building. Committed to delivering excellence in every interaction.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
44
44
years of professional experience
Work History
Customer Service Representative Onlin Store
Swoozie's
Atlanta, GA
01.2011 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contruction Coordinator New Stores /HR Payroll Specialist
Swoozie's
Atlanta, GA
03.2000 - 03.2010
- Assisted with recruitment and onboarding of new employees.
- Updated employee files with new details such as changes in address or salary levels.
- Processed timecards and payroll data for team of employees.
- Worked with Design Team of new construction of Swoozie's Stores
- Worked with Construction Contractors as Build Out Coordinator of new stores.
- Oversaw and worked with Construction contractors of each new build of Swoozie's stores. Coordinating design changes and time lines with contractor and corpoate office.
Outside Sales Representative
PYA Monarch
Atlanta, GA
04.1994 - 08.1999
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Restaurant Manager
Bennigan's Restaurant
Atlanta, GA
02.1981 - 04.1994
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Relocated to open new store locations and training with new concepts of Bennigan's
Education
St. Petersburg College
Clearwater, FLHigh School Diploma -
Clearwater High School
Clearwater, FL05-1973
Skills
- Customer service
- Data entry
- Customer relations
- Payment processing
- Complaint handling
- Product knowledge
- Paperwork processing
- Order processing
- Staff training
- Product sales
- Sales expertise
- Order fulfillment
- Store maintenance
Timeline
Customer Service Representative Onlin Store
Swoozie's
01.2011 - 01.2025
Contruction Coordinator New Stores /HR Payroll Specialist
Swoozie's
03.2000 - 03.2010
Outside Sales Representative
PYA Monarch
04.1994 - 08.1999
Restaurant Manager
Bennigan's Restaurant
02.1981 - 04.1994
St. Petersburg College
High School Diploma -
Clearwater High School