Kim Robertson
Austin,Texas
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Central Triage
Austin Regional Clinic
Austin, TX
02.2021 - Current
- Work remotely in inbound call center for a 34-location primary and specialty clinic group
- Responsible for an average of 40 calls. Triage, appointment scheduling, communicating with providers both internal and external
- Provide patient education per protocols or provider directions
- Mentor new hires
- Proficient in Word, Outlook, Avaya, Epic
- BLS certification.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Telehealth Nurse Educator
Lash Group
Frisco, TX
06.2014 - 11.2020
- Provided clinical product, disease specific information, and information about disease specific services to HCP and patients in a remote call center. Trained and mentored new internal and external hires. Maintained RN licenses in multiple non compact states. Authored disease specific patient education via patient education blog. Routinely provided 24 hour on call to accommodate client’s needs.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in team environment.
Call Center RN
White Glove Health
Austin, TX
02.2011 - 03.2014
- Triage call center RN for company that provided house calls to members. Managed 35-40 in and outbound calls per shift.
- Primary care practice for pediatric to geriatric patients, delivered by mid-level practitioners
- Developed, planned, and implemented wellness/health coaching program
- Proficient in EMR system developed by company
- Provided orientation and training to HCPs.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Audited charts and reviewed clinical documents to verify accuracy.
PACU Nurse
Hospital At Westlake Medical Center
Austin, TX
09.2009 - 01.2011
- Pre/post-operative care of pediatric to elderly surgical patients in a six suite multi discipline surgery dept. Managed 20-30 cases per shift.
- Pre/post- operative patient teaching, prior authorization
- Helped implement and train nurses, mid-level practitioners, and surgeons in transition to electronic health record system
- Moderate sedation, ACLS and PALS certification
- On call after hours and weekends.
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
Education
Associate of Science - Nursing
St. Louis Community College
St Louis, MOSkills
- Emergency Patient Triage
- Patient and Caregiver Education
- Suicide Intervention
- Exemplary Communication Skills
- Complex Problem-Solving
- Emotional Support
- Patient Engagement
- Training Team Members
- Electronic Health Records Systems
- Accurate Documentation
Affiliations
American Red Cross Disaster Health Services
Certification
- Certified BLS , AHA - current
Timeline
Central Triage
Austin Regional Clinic
02.2021 - Current
Telehealth Nurse Educator
Lash Group
06.2014 - 11.2020
Call Center RN
White Glove Health
02.2011 - 03.2014
PACU Nurse
Hospital At Westlake Medical Center
09.2009 - 01.2011
Associate of Science - Nursing
St. Louis Community College