Summary
Overview
Work History
Education
Skills
Nursing Licenses
Work Availability
Quote
Timeline
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Jennifer Campbell

Jennifer Campbell

Registered Nurse - Telephone Triage
Parnell, Iowa,IA

Summary

Hard working, dedicated, and experienced Telephone Triage RN with 23 years of nursing experience. Patient-focused, compassionate, and empathetic nurse

Vast variety of patient populations including Emergency Department, Inpatient, Hospice, Telephone Triage, and Charge Nurse.

Experienced with Epic EMR, Jabber, Microsoft Teams applications.

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication renewals, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.

Overview

23
23
years of professional experience
3
3

Years of telephone triage experience

Work History

Telephone Triage Nurse

UnityPoint Health
Cedar Rapids, IA
10.2018 - Current
  • RN Telephone Triage in call center role for large health system. Triaging patient calls using nursing knowledge and protocols. Prescription Renewals using Charlie Healthfinch protocols. EPIC EMR knowledge, able to work independently and remotely.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Refilled patient prescriptions in compliance with state and federal laws and regulations to meet patient treatment plan recommendations.
  • Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.

Emergency Department RN

UnityPoint Health - St. Luke's
Cedar Rapids, IA
11.2007 - 10.2018
  • Performed emergency and trauma care in 34 bed Emergency Department In Level 3 Trauma Center.
  • Triaged patients upon arrival, initiated appropriate care as directed by protocol.
  • Managed staff and ED staff as Charge Nurse to offer exceptional care to each patient.
  • Collaborated with staff in auxiliary departments to offer timely and exceptional care.
  • Gathered information for admission process and entered into EMR.
  • Reconciled medications, performed admission assessments and prepared patients for inpatient admission.
  • Educated patients and answered questions about health condition, prognosis and treatment.

Registered Nurse

Compass Memorial Hospital
Marengo, IA
05.2005 - 11.2007
  • Managed patient care from admission to discharge in Critical Access Facility.
  • Performed Nursing responsibilities in roles of Emergency Department RN, Inpatient RN, and Charge Nurse.
  • Cared for wide variety of levels of care including Medical patients, Skilled Nursing patients, pediatrics, Emergent and Critical patients, and Hospice patients.

Education

Associate of Science - Registered Nurse

Kirkwood Community College
Cedar Rapids, IA
05.1999

Skills

  • Critical Thinking
  • Compassion, Empathy, and Caring
  • Patient Care Assessment
  • Medication Side Effect Knowledge
  • Patient Health Information Access
  • Epic EMR System
  • Emergency Patient Triage
  • Leadership
  • Patient Advocacy
  • Multitasking
  • Sound Nursing judgment
  • Call Center Processes
  • Accurate Documentation
  • Patient Examination
  • Clear Patient Communication
  • Compassionate and Caring
  • Medical Triage
  • EMR Systems
  • Patient Interviewing
  • Interpersonal Communication Skills
  • Performance Improvement
  • Call Triaging
  • Emotional Support
  • Organizational Skills
  • Patient and Caregiver Education
  • Answering Questions
  • Emergency Situations
  • Unit Oversight

Nursing Licenses

Registered Nurse

State of Iowa

Compact 1999 - Current


Registered Nurse

State of Illinois

2019 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“I arise in the morning torn between a desire to improve the world and a desire to enjoy the world.”
E.B. White

Timeline

Telephone Triage Nurse

UnityPoint Health
10.2018 - Current

Emergency Department RN

UnityPoint Health - St. Luke's
11.2007 - 10.2018

Registered Nurse

Compass Memorial Hospital
05.2005 - 11.2007

Associate of Science - Registered Nurse

Kirkwood Community College

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Jennifer CampbellRegistered Nurse - Telephone Triage