Jill Winkleman
St. Marys,KS
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, strong clinical triage skills, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telephone Triage Nurse
Department Of Veteran Affairs
01.2017 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Created VA Health Chat work schedules for multiple shifts to confirm complete unit coverage.
- Assisted Nurse Managers with staff scheduling and time off to adequately staff Clinical Contact Center and allow nurses earned time off.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Registered Nurse
Department Of Veteran Affairs
04.2014 - 01.2017
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Built meaningful relationships with patients and families for optimal care.
- Educated patients, families and caregivers about conditions and treatments.
- Partnered with support technicians, nursing staff and social workers to coordinate services.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Registered Nurse, PACU
St. Francis Health System
06.2009 - 04.2014
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
Education
Bachelor of Science - Nursing
Washburn University of Topeka
Topeka, KS05.2009
Skills
- Inbound Patient Calls
- Critical Thinking
- Physician Collaboration
- EMR Systems
- Microsoft Office
- Telephone Triage
- Symptom Assessment
- Coverage Planning
- Workflow Processes
- Staff Leadership
Certification
- Basic Life Support Training - Expires 8/2025
- Advanced Cardiac Life Support - Expires 8/2025
Timeline
Telephone Triage Nurse
Department Of Veteran Affairs
01.2017 - Current
Registered Nurse
Department Of Veteran Affairs
04.2014 - 01.2017
Registered Nurse, PACU
St. Francis Health System
06.2009 - 04.2014
Bachelor of Science - Nursing
Washburn University of Topeka
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