Kim Rogers
Cleveland,OH
Summary
Dynamic small business owner with a strong focus on team growth and relationship building. Skilled in developing business plans and collaborating with industry partners to drive mutual success while delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Onellone Skincare Studio&Spa LLC.
LYNDHURST , OHIO
09.2013 - Current
- Oversaw customer feedback and initiated enhancements to improve satisfaction.
- Resolved conflicts between staff and customers to maintain service quality.
- Developed business plans and strategies to grow my programs, increasing sales revenue.
- Created customer retention strategies
- Oversaw daily operations, including customer service and financial management.
- Formed collaborations with related businesses to achieve shared success.
- Organized events such as trade shows and seminars for networking opportunities.
- Maintained accurate records of all business transactions and interactions.
- Provided exceptional customer service and support to clients through phone, email, and social media inquiries.
Education
Certificate - ESTHETICS
ROCCO'S ESTHETICS SCHOOL
Willoughby, OH08-1996
Some College (No Degree) - Special Education
Ohio University
Athens, OH06-1986
Skills
- Team growth
- Spa operations
- Facials, waxing,massage
- Event coordination
- Brand promotion
- Networking skills
- Spa menu design
- Relationship building
- Product sales & education
- Inventory control
Affiliations
I enjoy socializing and networking clients together .
Accomplishments
My spa business was recognized for outstanding customer satisfaction in 2025
References
References available upon request.
Timeline
Small Business Owner
Onellone Skincare Studio&Spa LLC.
09.2013 - Current
Certificate - ESTHETICS
ROCCO'S ESTHETICS SCHOOL
Some College (No Degree) - Special Education
Ohio University