Kim Schaltegger
Land O Lakes,FL
Summary
Results-driven Business Analyst with 8 years of experience optimizing business operations and spearheading process improvements. Expertise in data analysis, cross-functional collaboration, and stakeholder management has consistently led to the successful delivery of impactful projects. Seeking to transition into a Project Manager role, bringing strong strategic planning and leadership skills to effectively oversee and execute transformative initiatives that drive organizational success. Committed to fostering innovation and efficiency in every project.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Analyst/Product Owner
Elevance Health (Anthem BCBS)
02.2017 - Current
- Managed ranking and prioritization of team backlog to ensure alignment with stakeholder requirements and business priorities.
- Reviewed and approved user stories through final testing phases to confirm alignment with feature requirements.
- Coordinated team efforts to uncover and execute the most effective solutions for market problems identified by the product manager.
- Facilitated solution concept development process, enhancing product team’s understanding of project direction and vision.
- Achieved streamlined project execution by maintaining an organized backlog of tasks throughout the project lifecycle. Developed clear user stories and acceptance criteria to facilitate team understanding and alignment.
- Represented stakeholders in project initiatives, guiding product management decisions to align with overall project goals.
- Engaged in sprint ceremonies and offered ongoing assistance to the team for user story clarifications and acceptance.
- Led discussions on team backlog during sprint planning, ensuring alignment on sprint goals and acceptance criteria.
- Collaborated with cross-functional teams to gather requirements and define project scope for system implementations.
- Developed detailed documentation of business requirements, use cases, and process flows to facilitate stakeholder understanding.
Lead Reconciliation Auditor
Elevance Health (Anthem BCBS)
11.2014 - 02.2017
- Achieved successful implementation of the New Hampshire Premium Assistance Program (NHPAP) through effective team leadership in design, development, and maintenance.
- Resolved data inconsistencies by proposing actionable solutions that met business needs.
- Enhanced training and inventory control processes, resulting in improved coaching, auditing, and process efficiency.
- Conducted weekly team meetings that promoted active participation and collaboration.
- Cultivated team success through strong leadership and consistent support.
- Drove continuous improvement initiatives to optimize business processes and profitability.
- Developed and implemented audit plans based on risk assessments and organizational priorities.
- Streamlined audit processes, enhancing efficiency and accuracy of financial assessments.
Sr Customer Service Representative
Elevance Health (Anthem BCBS)
12.2007 - 11.2014
- Achieved high customer satisfaction by delivering superior service on incoming and outgoing calls from providers and members.
- Drove team participation in events committee and completed voluntary compliance tasks, fostering a collaborative environment.
- Improved operational efficiency by working with eligibility and benefits teams to reduce unnecessary callbacks and changes.
- Mentored junior representatives, fostering professional growth and improving team performance.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
Bachelor of Science - Business
Liberty University
Lynchburg, VA10-2012
Skills
- Requirements Gathering
- Business Requirements
- Stakeholder Management
- Jira & Jira Align
- Agile & Waterfall Methodologies
- Software Development Lifecycle
- Requirements Analysis
- Project Management
- Business Strategy
Certification
POPM
Safe 4 Teams
Timeline
Business Analyst/Product Owner
Elevance Health (Anthem BCBS)
02.2017 - Current
Lead Reconciliation Auditor
Elevance Health (Anthem BCBS)
11.2014 - 02.2017
Sr Customer Service Representative
Elevance Health (Anthem BCBS)
12.2007 - 11.2014
Bachelor of Science - Business
Liberty University