Kim Shumaker
Orange ,TX
Summary
, I leveraged supplier negotiation and customer relations at RDT Agency to enhance operational efficiency and client satisfaction. Well-qualified managing partner proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Experienced customer service professional bringing 25 years of managing client needs. Meticulous, resilient and flexible in handling diverse issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Freight Dispatch and Logistics
RDT Agency
Atascocita Tx
02.2014 - Current
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Ensured compliance with industry regulations and company policies in all aspects of materials handling and storage practices.
- Coordinated transportation activities effectively to expedite deliveries while minimizing costs associated with freight charges.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Security Officer
Las Vegas Motor Speedway
Las Vegas, NV
10.2018 - 03.2021
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Managing Owner
TK Floors
Orange, TX
09.2006 - 12.2013
- Spearheaded successful client engagements resulting in repeat business and positive referrals from customers.
- Managed financial, operational and human resources to optimize business performance.
- Managed day-to-day business operations.
- Negotiated price and service with customers and suppliers to decrease expenses and increase profit.
Education
Bachelor Of Applied Arts And Science - Psychology
Tulane University
New Orleans, LASkills
- Transportation Planning
- Supplier negotiation
- Freight Management
- Waste Reduction
- Production Scheduling
- Materials sourcing
- Cost Reduction
- Customer Service
- Invoicing and shipping documentation
- Operational Efficiency
- Client Relations
- Motivational Leadership
- International shipments
- Driver Scheduling
- Expense Management
- Time Management
- Multitasking Abilities
- Reliability
- Adaptability
Certification
USCCA and NRA firearms instructor.
Timeline
Security Officer
Las Vegas Motor Speedway
10.2018 - 03.2021
Freight Dispatch and Logistics
RDT Agency
02.2014 - Current
Managing Owner
TK Floors
09.2006 - 12.2013
Bachelor Of Applied Arts And Science - Psychology
Tulane University