Kim Simpson
Plumas Lake,CA
Summary
Customer service professional with sharp focus on enhancing customer experiences within the food industry. Known for problem-solving abilities and customer-centered approach. Valued for being a team-player.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Walmart
01.2014 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction.
- Managed a team of cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service and Kitchen Prep
NU Generations
03.2009 - 04.2012
- Set up and prepared cooking supplies and workstations during opening and closing.
- Washed, peeled, and cut food in advance to save time on food preparation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Greeted customers at front desk and provided excellent customer service.
Deli Manager
Shell Station
05.2003 - 08.2007
- Managed supply functions for deli supplies, ingredients and merchandise.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Enhanced deli offerings by developing and implementing new recipes for sandwiches, salads, and side dishes.
Food Program Assistant
Almanor Assisted Living
05.2005 - 05.2007
- Assisted with planning and coordinating day-to-day dietary program.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Prepared food items in compliance with food program and dietary needs.
Assistant Manager
Subway/TCBY
09.1998 - 04.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- In charge of inventory and ordering food and supplies.
Skills
- Exceptional customer service skills
- Decades of experience with food-prep and cooking
- Excellent time management skills
- Creative problem-solving skills
Timeline
Customer Service Manager
Walmart
01.2014 - 01.2018
Customer Service and Kitchen Prep
NU Generations
03.2009 - 04.2012
Food Program Assistant
Almanor Assisted Living
05.2005 - 05.2007
Deli Manager
Shell Station
05.2003 - 08.2007
Assistant Manager
Subway/TCBY
09.1998 - 04.2003
Similar Profiles
Riana McGlinnRiana McGlinn
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart
Dhruvi PatelDhruvi Patel
Self Checkout Cashier at WalmartSelf Checkout Cashier at Walmart
Kaitlyn WilliamsKaitlyn Williams
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Anthony MagnesiAnthony Magnesi
Meat & Seafood Category Manager at Raley's SupermarketMeat & Seafood Category Manager at Raley's Supermarket