Kim Small

• Managed multiple writing projects simultaneously while meeting deadlines. Worked with several authors at a time, managing their book projects.
• Interacted with editors to address feedback and relay to authors.
• Collaborated with design teams to create visual elements that complemented book.
• Compiled data from surveys to gather information about book detail specs.
• Advised authors on how best to use written materials as part of their overall marketing strategy.
• Worked closely with production team members to produce book covers and interior text.
• Collaborated with team leadership and other key leaders to determine best production decisions.
• Used Microsoft Word, Google Sheets and Excel Sheet to track progress and reports, including contact information, training documents, organizational materials.
• Incorporated feedback from editors and subject matter experts into writing material.
• Attended team meetings to discuss projects, new processes and best practices, brainstorm ideas and put forward solutions to issues.

I have taught preschool in many capacities including - 3 year old Lead and Science Porch teacher.

• Created and implemented developmentally appropriate curriculum addressing all learning styles.
• Developed and implemented Science Curriculum for the entire school.
• Set-up and executed Science Porch.
• Offered excellent service to parents by collaborating and communication to build rapport and build strong support.
• Cultivated positive rapport with students, faculty and parents.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

I was the 3 year old lead teacher.

• Organized and led activities to promote physical, mental and social development.
• Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
• Advised and mentored faculty and supported program leaders.
• Created and implemented developmentally appropriate curriculum addressing all learning styles.
• Offered families excellent service through communication and building rapport.

School Float, Science Porch teacher, Lead VPK teacher

• Educated customers on product and service offerings.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.
• Built customer confidence by actively listening to concerns and giving appropriate feedback.
• Communicated merchandise needs and issues to appropriate supervisors in timely fashion.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Sold various products by explaining unique features and educating customers on proper application.
• Offered product and service consultations and employed upselling techniques.
• Assisted customers by finding needed clothing items and checking inventory for items at other locations.
• Built customer confidence by actively listening to concerns and giving appropriate feedback.