Kim Smith
Grapevine,TX
Summary
Dynamic and results-driven leader with a proven track record of successfully managing and motivating high-performance teams to achieve organizational goals. Possess strong communication, problem-solving, and decision-making skills, coupled with a strategic mindset to drive business growth and improve operational efficiency. Adept at fostering a positive work environment, cultivating relationships, and inspiring others to reach their full potential. Seeking to leverage my leadership talents in a challenging role where I can make a significant impact and drive continuous improvement.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Texas Health Resources
01.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Associate/DL Processor
Amazon Warehouse
11.2020 - Current
- Lead a team of 20+ sales associates
- Developed shift plans to ensure optimal staffing levels during peak traffic, holidays, and bi-monthly to maintain quality standards
- Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards
- Troubleshoot production issues, perform equipment maintenance, and develop inspection schedules to reduce the risk of equipment malfunctions
Call Center Representative
Comcast
09.2015 - 11.2017
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Met performance goals and call center metrics in fast-paced performance setting
- Answered calls, left voicemails, and scheduled follow-up calls to drive customers engagement
- Ensured customer satisfaction by following up on any unresolved issues or complaints
Store Manager
Citi Trends
06.2011 - 09.2017
- Provided leadership and motivation to team members to increase productivity, sales, and efficiency within the store
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
Education
Graduated - Pharmacy
Pharmacy Tech University (PTU)
Dallas, TX06.2025
Completed - Pharmacy Technician
Penn Foster
Remote09.2014
BOT - Accounting
Hinds Community College
Raymond, MS12.2008
Graduate - Required
Warren Central High School
Vicksburg, MS05.2004
Skills
- Adaptability
- Problem-solving skills
- Organization and inventory control
- Team collaboration
- Communication skills
- Accuracy and time management
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Texas Health Resources
01.2025 - Current
Associate/DL Processor
Amazon Warehouse
11.2020 - Current
Call Center Representative
Comcast
09.2015 - 11.2017
Store Manager
Citi Trends
06.2011 - 09.2017
Completed - Pharmacy Technician
Penn Foster
BOT - Accounting
Hinds Community College
Graduate - Required
Warren Central High School
Graduated - Pharmacy
Pharmacy Tech University (PTU)
Similar Profiles
Pamela L. RundellPamela L. Rundell
Senior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians GroupSenior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians Group
Jennifer ThomasJennifer Thomas
Charge Registered Nurse Long-Term Acute Care at Texas Health Resources/Texas Specialty HospitalCharge Registered Nurse Long-Term Acute Care at Texas Health Resources/Texas Specialty Hospital
MONICA PARTRIDGEMONICA PARTRIDGE
PHARMACEUTICAL DELIVERY DRIVER at TEXAS HEALTHCARE PHARMACY, TEXAS HEALTH RESOURCESPHARMACEUTICAL DELIVERY DRIVER at TEXAS HEALTHCARE PHARMACY, TEXAS HEALTH RESOURCES
CATRINA RAMOSCATRINA RAMOS
Charge Registered Nurse at Texas Health Resources Springwood Behavioral HealthCharge Registered Nurse at Texas Health Resources Springwood Behavioral Health
Christina Coskey-KingChristina Coskey-King
Associate II - DC/TEM at Fidelity InvestmentsAssociate II - DC/TEM at Fidelity Investments