Kim Stern
Chesapeake,VA
Summary
Resourceful Server Trainer known for high productivity and efficient task completion. Possess specialized skills in staff training, customer service excellence, and restaurant operations management. Excel at communication, leadership, and adaptability, utilizing these soft skills to enhance team performance and ensure exceptional dining experiences.
Overview
21
21
years of professional experience
Work History
Barista Shift Supervisor
Delta Marriot
Chesapeake, Virginia
09.2024 - Current
- Supervised daily operations and workflow for barista team.
- Trained new staff on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies as needed for smooth service.
- Resolved customer complaints effectively to maintain high satisfaction levels.
Server Trainer
Da Boys Downtown
Yuma, AZ
10.2017 - 04.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Z Fun Factory
09.2011 - 10.2017
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
Staffing & Training Manager
Red Lobster
, AZ
07.2004 - 07.2017
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
Retail Management -
Bradford School
Pittsburgh, PA06-1989
High School Diploma -
Gateway Senior High School
Monroeville, PASkills
- Team Member Training
- Guest Relations Management
- Quality Control
- Effective customer upselling
- Training and development
- Service prioritization
Timeline
Barista Shift Supervisor
Delta Marriot
09.2024 - Current
Server Trainer
Da Boys Downtown
10.2017 - 04.2024
Server
Z Fun Factory
09.2011 - 10.2017
Staffing & Training Manager
Red Lobster
07.2004 - 07.2017
Retail Management -
Bradford School
High School Diploma -
Gateway Senior High School