Drake Alibangbang
Murrieta,California
Summary
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
11.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- At Starbucks worked a role called Customer Support which was making sure person on bar is stocked on all the necessities (Ice/Syrups/Milks/Cups) etc & showed competence/awareness of what is needed during active rushes
- Created wide variety of hot and cold drinks efficiently and is able to multitask balancing customers and drinks in shifts that consistently end in positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, bathrooms, utensils and seating areas daily. I am mainly a closer as well at Starbucks
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Upsold specialty items with beverages, increasing store sales.
- Maintained regular and consistent attendance and punctuality. I am reliable and will prove with action to show high quality, satisfactory, work ethic.
Education
High School Diploma -
Murrieta Valley Highschool
Murrieta06.2021
Skills
- Exceptional Customer Service
- Ability to Adapt & Learn Fast
- Restocking/Bussing Skills
- POS System Operation
- Adaptable and Flexible in high volume scenarios
- Team Member
- Extraverted with positive intuition of social situations
- Cleanly and Organized
- Tries to be efficient in every aspect of work with sense of urgency
- Upselling
- Equipment and entire Store Cleaning, Up to standard closer
- Conflict Mediation
Hobbies
- Enjoys playing instruments like guitar or piano
- Loves to read and improve myself everyday
- Going to the Gym and socializing with people there brings me joy
- Hiking and being outside is a favorite pastime.
- Cooking meals for myself and others makes me happy
Timeline
Barista Shift Supervisor
Starbucks
11.2021 - Current
High School Diploma -
Murrieta Valley Highschool