Elena Benttine

Memorized over 50 menu items to create customized beverages for 200+ customers a day.

Optimized workflow by maintaining a clean and organized work space.

Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics.

Defused volatile customer interactions calmly and courteously while upholding company policy.

• Monitored cash handling procedures, ensuring accuracy in transactions and accountability among staff.
• Supervised daily operations, ensuring adherence to quality standards and customer service excellence.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Happily guided 50+ customers daily through process of finding their ideal sizes and styles.

Operated POS system transactions including credit, cash, gift cards, exchanges and returns to ensure seamless cash flow.

Supported the opening and closing of each shift demonstrating leadership and punctuality.

Proactively stayed informed about Tilly's latest sales offerings and signed 300+ customers for loyalty programs.

Maintained a clean organized inventory and curated displays of rotating seasonal clothing and accessories.

Anticipated customer needs, providing customer needs on a personal level.

Operated handwritten POS system transactions including credit and cash to ensure accurate cash flow.

Sourced clothing from customers to consign.

Precisely prepped establishment for business to occur during operating hours.

Configured security alarm systems for businesses, ensuring compliance with industry standards.