Jayden Rouse-Peia
Sandy,OR
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
10
10
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros
06.2018 - Current
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
Photographer/Casier
On Broadway Photography
03.2015 - Current
- Assist customers by taking picture orders
- Manage cash register, take money/create change
- Position and take pictures of customers
- This work is seasonal and only when I am available
Sub marker/cashier
Firehouse Subs
03.2018 - 06.2018
- Make subs
- Clean shop
- Take sub orders
Intern
Gresham Fire Department
07.2017 - 08.2017
- Take orders from Lieutenants/Chiefs
- Do handiwork/chores
- Go on calls/go on ride along expeditions
Education
Central Oregon Community College
Bend, Or05-2020
High School Diploma -
Sam Barlow High School
Gresham, OR06.2019
Skills
- Friendly and outgoing
- Cleanliness
- Active listener
- Exceptional customer service
- Adaptive and creative
- Hospitality service expertise
- Solid problem solver
- Speedy and efficient
- Positive and professional
- Multitasking
- Beverage Preparation
- Menu Memorization
Hobbies and Interests
- Fishing
- Following Sports
- Snowboarding
- Traveling
Timeline
Barista Shift Supervisor
Dutch Bros
06.2018 - Current
Sub marker/cashier
Firehouse Subs
03.2018 - 06.2018
Intern
Gresham Fire Department
07.2017 - 08.2017
Photographer/Casier
On Broadway Photography
03.2015 - Current
High School Diploma -
Sam Barlow High School
Central Oregon Community College