Karissa Graves
Waco,TX
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer service and process improvement. Recognized for enhancing order accuracy and fostering teamwork. Skilled in time management and adaptive problem-solving, I build strong relationships while maintaining attention to detail in fast-paced environments. Committed to delivering high-quality results and positive experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Starbucks
10.2020 - Current
- Providing high quality products in a clean, safe and welcoming environment, while role modeling our mission and values.
- Trained in inventory management to maintain product and eliminate waste.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer complaints swiftly, maintaining positive relationships and satisfaction levels.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Production Specialist
Gemini Duplication
06.2019 - 06.2020
- Monitored production processes, identifying areas for process improvement and quality enhancement.
- Collaborated with cross-functional teams to streamline workflows and improve operational performance.
- Data entry such as processing medical records requests, calling doctors’ offices & insurance companies, handling & reading patient medical records.
- HIPAA certified, training new department employees, tracking on excel spreadsheets, and using Google docs.
Library Assistant
Grand Canyon University
09.2016 - 04.2019
- Managed daily library operations, ensuring resource availability and organization.
- Assisted patrons in locating materials, delivering excellent customer service.
- Processed new acquisitions, maintaining accurate inventory records and cataloging systems.
- Trained and mentored junior staff on library protocols and technology tools.
- Helped students with applying APA formatting to their assignments, find journal articles and helped clarify their assignments.
Ministry Intern
Thrive School at Bayside Church
08.2014 - 05.2015
- I led a small group, mentoring young adults through their faith and college journey.
- Led in preparation and presentation of food for events.
- Attended weekly staff meetings.
- Handled money requests.
- Assisted in managing volunteer recruitment and training, ensuring effective team integration.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Attended discipleship and leadership teachings from world renowned leaders in the Christianity.
Student Ministry Volunteer
Green Valley Community Church
08.2004 - 07.2014
- Enhanced spiritual growth by organizing and leading weekly Bible studies for students.
- Facilitated small group discussions among students to help them apply biblical truths to their daily lives.
- Collaborated with other church staff members to create cohesive programs and events across all age groups.
- Provided pastoral care for struggling or hurting students by offering empathetic listening, prayer support, and referrals when needed.
- Mentored individual students, providing guidance and support in their personal faith journey.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04-2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Adaptive and creative
- Team leadership
- Safe food handling
Affiliations
National Society for Collegiate Scholars
Certification
Managers Food Handlers Certification.
Timeline
Barista Shift Supervisor
Starbucks
10.2020 - Current
Production Specialist
Gemini Duplication
06.2019 - 06.2020
Library Assistant
Grand Canyon University
09.2016 - 04.2019
Ministry Intern
Thrive School at Bayside Church
08.2014 - 05.2015
Student Ministry Volunteer
Green Valley Community Church
08.2004 - 07.2014
Bachelor of Science - Psychology
Grand Canyon University
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